I have been going to this fedex location for four years, now, and I'm done being a patron. I receive gruff and rude service about every other time I'm there. My husband and I have spoken to the manager twice about it and, without mentioning names, he told us that he knew the two people that we were referring to and that he has gotten other complaints about them. Imagine that and they are still there! And, during our most recent visit, we were trying to explain to the woman that her manner was very rude and would it hurt her to say the words 'please', and 'thank you', and maybe offer a smile (basic tenets of customer service 101!), and another customer next to us said that she experiences the same attitude every time she comes in! Well, no longer, I will drive the 10 miles out of my way to go to a different location.
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