they are terribly understaffed. or, perhaps more accurately, there are a lot of people that look like they're standing around not doing much, while ONE person deals with fedex shipments for a 40 minute long line.
if you don't have something to do, then help out in the busiest part of the store. if you're actually doing something but it just doesn't look like it (not at a computer, nothing in your hands, etc) then please do it where i can't see you and get frustrated at the 40 minute wait.
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