I paid to get my coat laundered, and I even paid extra to get the liner washed. New, it was a $700 coat. It's made of wool... not the annoying peacoat kind of wool, the more smooth, easier to take care of, wool.
There was lint -all over- the liner, and when I commented on it, I got a snarky response from both catty women over there. ""Oh lint removal costs extra, why do you think we sell those things?"" and she pointed at the lint remover tool. This wasn't ever mentioned when I paid the initial extra charge to get the liner laundered. There were spots still on it, that I know could have been removed, and all I got was ""that would have cost extra."" Well, this would have been helpful to know BEFORE I actually gave them the coat! I had already PAID extra for the liner, and there was nothing mentioned about MORE extra being paid for the lint removal. ""Well everyone knows that."" What? I don't take my stuff into get laundered once a week, ya know.
Absolutely the most horrible customer service I've ever encountered. The lady replied when I said I was dissatisified after I inspected the coat, ""I've never had a complaint in 9 years."" That's not surprising, because if you actually voice your opinion to these catty women, you will end up getting yelled at. The reason they never got a complaint, was because the people leave there, and never darken their doorstep again. As I was putting my liner back in my coat, because I wanted to wear it, and my other coat was not made for sub-zero temperatures, the other catty lady said I was wasting her employees time by standing there reassembling my coat. THE NERVE!
Horrible. Don't ever go there.
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