Everything Cellular

Dropped my EVO 4G off to have the USB port repaired. Took them a few days and it worked for about half a day. No big deal and understandable. Took it back and they said they would try to repair it again. After the 2nd repair it work for about a day. They have a 30 day guarantee on repairs and a money back guarantee if they can't fix it. So after giving them 2 chances to fix my phone and them failing each time I asked for my $50 dollars back. Helen, the owner, refused to refund my money. Finally she said she would refund my money back only if I left the phone for a few more days back so they coipd remove my USB charging port from the phone and then give it back to me with a missing USB port. I will never do business here again. Research some reviews of the place and you will see other similar experiences. I should have researches the place before doing business here. more

I dropped off my two cellular smart phones for both charger ports to be replaced and a broken power button to be fixed. \r Grand total 174.00 USD.\r They said it would be 3-5 days. I then called on the 5th day to see if the phones were ready and they said ""Oh we need to order the parts."" At this point I was thinking 'it takes them 5 days to notice that the phones were there, I wonder how long it would have to took if I had not called them.' \r I called the manager and he explained that the parts were being ordered from New York, that my phone was old, (which is not true since it is a Palm Pre Plus that came out a little over a year ago. and is still selling for 400.00 USD retail.) \r \r He then said it would be ready in a week. I called back, they said the technician hasnt started working on it. I called Manager and asked for discount, but said that it was expensive to ship!!! Uh hello charger ports and a power button weigh less than 2 half dollars!!!! \r And said it would be ready in a few days. okay called the day he said it would be ready which was on a monday... the guys that work there said the technician hasnt started on them!. Oh my gosh! okay, called the next 2 days later said one phone was ready but power button on the other phone still needed to get fix and that it would be 1-2 days. \r Called 2nd day later and said that the phone wasnt in shop. then I called Manager David he said that the phones were ready (lying!) and to call shop and confirm they were there. Called, confirmed, had my sister pick it up for me and turns out they didnt fix the power button! \r \r All of this took 2 and a half weeks. And about nine or more polite phone calls. \r \r Im very upset because out of those nine calls the manager did not even have the gall to apologize. Second some man in front of me asked one of the guys that worked there for a discount and he said ""sure man"" while when I asked on of those employees he said ""im not authorized to give a discount only the manager does that"". Lies. \r \r In all fairness one of those employees did apologize and was nice after weeks of calling. Secondly they do not charge you a high price. \r In concusion, this business is rediculously understaffed, rude, discriminative, and does not value customers. \r Save yourself the headaches and stress. more

i bought a phone case for my sidekick three and i had them put crystals on it... the owner charged me 250 dollars .... for a phone case ... i guess this is reasonable in a way because he said that if a crystal ever fell off...he would put it back on free of charge (lifetime) I came back to get some of the crystals replaced because a bunch of them have fallen off...the guy that was working said that after a couple of days it would be ready and he would give me a phone call...well i waited several days and nobody called me back so i decided to just drop by the store..turns out they don't even put crystals on phone cases anymore..and i just wasted 250 dollars on a phone case Pros: nothing Cons: they ripped me off more