I want to share my experiences about this store with you. I have gone to this store several times since I moved here from Russia. I have heard from other Russians who go to the store that you need to be very careful with fresh products. In fact, I have been told to only buy things after Friday, because they get new products on Fridays.
I have had 4 bad experiences. The first two experiences were when I bought bread. When I got home, discovered that the bread was moldy. The third time I had cottage cheese whose expiration date was expired. When I found the expired date at home, all I could do was to throw it away.
But what happen the last time has made me so upset. I went to the store on Saturday morning and I ask for two kinds of sausages for my baby. I asked the shop assistance about how fresh the sausages were, because I was buying it for my baby. He told me it was fresh. When I got home I discovered one sausage was slimy and smelly. The next day, Sunday, I was the first customer who came into this store. I brought this sausage with me and let the shop assistance smell it. I said that I wanted my money back and he said NO. He said I can only make an exchange for other products and show me one note on the wall which said we do not return money for any reason or something like this. And, he said they are not responsible for quality! I was so upset!
Even in Russia, I never had such a bad experience. When there were problems with quality, they were corrected immediately and quickly in Russia. I don’t know why they behaved like this. I understand if I bring something back that I simply don’t like, well than I would understand, but this is different. This was bad food, sold to a customer. The thing I didn’t like the most was the fact they would not refund my money! Why would I want to exchange bad food, for potentially more bad food??? I am very upset that a store like this can represent my country, Russia. I don’t want people in the in USA thinking; “Is this what Russian stores are like?”, because not all Russians do business like this!
I would not recommend this store to anybody!
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