Essence of Touch Day Spa

Went in for my first hot-stone massage this weekend, and LOVED it. My therapist, Whitney, worked on my aching muscles with just the right amount of pressure, and gave me some tips for working out some of the more painful knots as they arise, so I won't have as many to work on at my next visit. more

I am a massage snob, by that I mean that I am VERY picky and have a hard time saying that I LOVED a massage. Well, I have seen 4 of the massage therapists here at Essence of Touch and am very impressed by the quality of touch and knowledge each of them has. I would make a bet that all the others are just as good as well. I would absolutely recommend this place to anyone I know that is looking for either an incredibly relaxing massage or has pain or injuries they need to manage. more

This is a great place to go for a massage. I have only used 1 therapist, but I'm sure that the other ones are just as good. There is a new owner and she is very friendly and accommodating to your needs. more

Just what I needed. I have been in a car accident many years ago, and have had problems since. My therapist was able to work with my injury and relieve my pain. What a great blessing this place has been! more

The space was small, but the massage was great! Went in this past weekend and got a massage, and it was wonderful. The pressure was perfect, and the therapist showed me what I can do daily to ease the tension in my shoulders. Will definately comeback! more

Tiny little spa, kind of on the cheap looking side. The staff was very friendly! My massage was okay.... But just like the other person said very very chilly, I think i focused more on my toes then the massage. I asked the therapist to turn up the heat but she told me there was nothing she could do. they have a $39 first client special and thats what it was worh... I wont be returning. more

Made an appointment for an hour facial. I was charged for the hour but was in and out in 45 minutes. I was told that nothing was skipped and that I could get an extra 15 mins on my next visit, I will not return.\r \r The facial was just okay, room on chilly side due to ceiling fan, staff was nice, would not recommend. more

Just so you know had one of my best spa treatments from one of the new gals. Love it!! more

On Feb 12, 2009 I tried to cancel a massage appointment for Feb 13, 2009 three hours outside of the 24 hour cancellation policy due to just finding out that I had lost my job. I was not trying to cancel for some frivolous reason, but because a massage is too extravagant an expense when unemployed. Instead of understanding the extenuating circumstances and keeping my business for the future, the person I talked to (she would not give her name) insisted on charging me $19.50. I ended up keeping the appointment to avoid a dispute over that charge, but this behavior is completely unethical and every potential customer should know how this company operates. My future business could have been saved as well as the business of the all the people I could have referred to this day spa. On top of the bad judgment of this company, the person who answered the phone refused to give their name. That is childish and unprofessional. In addition to losing my business forever, this complaint will be on record and I will tell everyone I can find about their behavior. It's not just this business that is losing money over immature behavior, it is also the massage therapist who is losing out. I will be sure she knows about it during our appointment. Cons: unethical billing practices more

I was referred to this place by a friend of mine who absolutely LOVES it! Unfortunately, my experience wasn't as great, but not bad either. It was just okay. I guess I look for the extras these days and unfortunately, I didn't get any. The massage was good - she asked all the right questions and let me know what she was doing, but I just couldn't shake the feeling that she hadn't been doing this all that long? I am used to massage therapists ""feeling"" where it hurts and going for it. Maybe I ask too much? Pros: Nice neighborhood, clean more

When i received my massage at essence of touch it was not relaxing at all it was very noisy and i really didn't like the jazz music because it did not help me relax at all. Also i was cold during my massage and the therapist didn't get me a blanket. I didn't enjoy the massage it was too deep and it really hurt me the day after. I would not reccommend this place it was definately not money well spent i really wanted to relax and i just left even more stressed out....... Pros: the parking Cons: the service more

This place is lousy. I went there when I was 8 weeks pregnant and was refused service after I was already undressed and on the table for my massage. Your typical Swedish Massage is not harmful in pregnancy and these ignorant women working there had zero facts to back up their position. They did not apologize or offer another service. They just we can't work on you today and I dressed and left. It was very embarrassing. The owner found out about it later - she disagreed with her employees and was very angry with them. She offered me the opportunity to come back at a 10% discount. I thought that was pretty lame - a measly 10% discount. Didn't seem like she wanted my business back that badly. If I were the owner, I would have apologized profusely and offered a free service. But i gave them the benefit of the doubt since they are conveniently located to me and made an appt. The massage I had was o.k. but there is no ambience. the walls are paper thin so you can hear everything going on in the whole place. bad musak on the speaker system - not soothing or relaxing at all. then the same rude receptionist processed my bill (and did not apologize for her bad treatment of me at the first visit where I was refused service) and had the nerve to ask out loud if i wanted to leave a tip - instead of discreetly presenting my bill so i could decide whether to write in a tip or not - in private. of course i wanted to leave a tip - but what if i had told her no? would she have scowled at me or huffed about it??? very unprofessional. my spa experiences on the north side have in general been very poor. no class, no professionalism. just take your money. more

I went to the new Essence of Touch location in Bradburn Village for a facial, and although it was not a typical spa facial, it was a very nice experience. Amanda, the spa owner is very friendly and outgoing. What I mean by the facial not being typical was that she did not do any invasive things, such as extractions, but it was incredibly relaxing and very rejuvenating. Prices are reasonable, and you get a discount for booking your next appointment if you book before you leave. I am already scheduled to return! Atmosphere is quiet, friendly, and casual. Pros: Ambience, Service, Staff Cons: NONE! more