We called to say that we were running late for our 7:00 p.m reservation on a Friday, August 10th as BART was running behind. We were told no problem. We arrived at 7:10 p.m., and we waited 25 minutes. I asked why were we waiting so long to be seated. The hostess said that we were 20 minutes late and they had given our table away. I said we most certainly were not 20 minutes late, that we had arrived at 7:10 p.m; in addition, we had called and were told it was no problem. Clearly my face must have spoken the anger I was starting to feel at the treatment because the manager came over and apologized but the damage was done. He bought drinks for my party of 3 and we were seated a few minutes later. As we had never been there before, we were uncertain how it worked. We asked a waiter what the process was and he explained it to us. Seems like that is something the air head hostesses could have done while we waited to be seated. We went to the salad bar and it was so so not much that really grabbed me. The meats and seafood were good but it certainly was not that much different than a normal buffet. The prices that I had seen on Open Table's website were clearly from a long ago time and our bill was 150.00 including tax. Way too over priced and pompous for my taste but my guests from DC enjoyed it and it was for them that I went. I personally will never return. The Bay Area is blessed with too many good restaurants to deal with one that gives a bad first impression!
Pros: Lots of meat if that's your thing, close to BART-civic center
Cons: pompous attitude from hostesses, OVER PRICED, no parking, noisy
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