Enterprise Rent-A-Car

Came to Jefferson City for daughter?s ball tournament 5/4-5/6. Rented a car from Enterprise to be picked up Saturday 5/5 9-Noon. The rental was set up as a one way, car to be dropped off at Knoxville airport Sunday 5/6 am. I was more than willing to pay the additional charge for a one way. I had to catch flight out of Knoxville early Sunday AM. My oldest daughter had then planned to take our vehicle and all the girls home after the final games Sunday afternoon. When we arrived at Enterprise Saturday 5/5 at 10am, I was told there were no cars available and they did not show a reservation in my name. In the week prior to our arrival in Jefferson City I spoke to the Enterprise office several times revalidating a car would be available, getting directions etc, they did not want my credit card information said there would be no problem a car would be available. ( Actually on the last call to them on Tuesday 5/1 the girl was even snippy with me about calling again ). \r Bottom lin more

I have been renting with Enterprise exclusively for the past 3 years. I have found their customer service at every branch I have used across the US to be top notch. The Morristown Branch is no different. The staff is very friendly and goes out of their way to make the rental experience as easy and pain free as possible. There is never any pressure or under-handed tactics to get you to buy their insurance, which I get quite often with other companies. The only reason I give the Morristown branch only 4 stars instead of 5 is due to their size. This is a tiny branch that is obviously not connected to a major airport. Therefore, the selection of cars is fairly small, and they sometimes have difficulty providing the car you reserve. While they have always given me a free upgrade when this happens, the upgrade vehicle will sometimes be a gas hog compared the the desired vehicle. Again, to their credit, they have given me a free tank of gas to offset the cost before. Overall, I highly recomme more