Enterprise Rent-A-Car

Wow. When did Enterprise become Rent-A-Wreck? They rented me a car, a Jetta. It's air conditioner only worked intermittently and it had warning lights on on the dash. It's front end made some very suspicious sounds, I'm no mechanic but it sounded like the bearings were going. They sent me out the door without a copy of the rental agreement. The next day I came back and told them that the air didn't work and there were lights on the dash and that I didn't have a copy of the registration. They gave me the reg and went out and, honest to God, turned the car on, turned it off five seconds later, and came inside and said to me, ""I don't see anything wrong with it."" The only car they could offer me on their lot was a two door hatchback (ha ha, I was commuting on i-95, a Jetta was already smaller than I had anticipated) and told me they'd call when they got something else in. They never did. Ridiculous. Never rent from them. I won't again. I'll go to the airport next time, I learned my lesson. I'd probably have been better off at Rent-A-Wreck, it certainly would have been cheaper. more

I've been an Enterprise customer for many years. This last experience renting a vehicle with the Tony Penna Office in Jupiter, Florida was unsatisfactory to say the least.\r \r I made my reservation online, an I expected to rent a VW Jette. Instead,I was given a Hyundai Sonata, which was to make up for an incredibly long wait of over an hour (between the pickup time and the check-in).\r \r The Sonata was dirty inside, and smelled of vomit/cleaner/cigarette smoke. I had to always keep the air intake control on outside air, subjecting us to other case' exhaust fume because that was still better than the smells inside.\r \r The checkout process was better, however they gave me another customer's receipt.\r \r I will never return to that Enterprise location. The others in the area are much better,\r \r The staff was friendly, but the location needs more staff to handle the number of clients. more