The Engine Company has serviced all of our cars for 20 years as far as scheduled maintenance and repairs. They always performed as expected. If there was ever anything that didn't work properly after they worked on it, they fixed it without charging me.
Plan on receiving a thorough understanding of the problem and trust the judgement on the work that must be done. There is work that could be done, should be done, and must be done. When they say that work must be done, believe them. The modicum of their service is that they give you full awareness of what needs to be done. For people who don't like any surprises, I think that's their strong point. Peter does a great job of explaining what is going to need to be done in the future.
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