Energy Improvements

Tonight I attended a dinner hosted by Energy Improvements by Ed Graves. I felt uneasy the minute I walked into the room at Outback. The invitation had said it was going to be about energy savings for your home and I thought it might have been about solar. Since I am interested in and have been looking at solar, I signed up. Once the video started rolling and Ed started the presentation I looked up the company. To my shock, here were thousands of complaints. Ed Graves stated that he had 30K installs in 32 years so I was truly shocked to see so many complaints and issues for a company that had been in business that many years. I also noticed that everyone in the room was on the elderly / mature side. One of the complaints I had read on Yelp and BBB was that he preyed on the elderly and retired people who were on fixed incomes. If this is true as it appeared to be, that is despicable to prey on the elderly! At the end of the presentation he did not ask if anyone had any questions. I raised my hand asking if I could ask a few questions. He did not respond so I proceeded to ask a question. My first question was that since he is in Tyler and I am in the Dallas area how does he handle a service call. I had read in one of the complaints that he had told the customer that he just missed the service truck route and it would be another 8 weeks before they would be in that city and state - that is 2 months!!! These are certainly all valid concerns when doing business with someone in another city or state and one that as a consumer I should certainly be able to get an answer to - instead he blew up at me, asking why would I try to embarrass him and stormed over to my table picking up the paper he had put there for me to sign up for him to come out to my house. Needless to say, I was in shock. If there were not issues on these questions, he certainly would not have reacted as he did. This tells me he is an e more

Phil Anderson is an outstanding person and salesman! A man of God and a man with integrity who cares about each and every one of his customers. He is very educated on the products he sells, after all, he used to install the product with Energy Improvements many years ago. Save money with the man and company you can trust! more

My wife and I made the decision to have Energy Improvements install radiant barrier. Their installation crew is here now Dynamite father/ daughter team. They arrived at exactly correct time 10 am and immediately began work I am amazed and totally satisfied so far. I do not know how they reach some of the areas they put barrier in Will update this page when completed, so far if I had 10 thumbs would give y’all 10 thumbs up Bob Young more

A free meal and a grossly overstated energy savings solution are the keys to this $5000.00 presentation. No “DRASTIC “ savings to be enjoyed. The Quality installation was a sloppy, haphazard MESS!! A call to Ed Graves the owner, was met with ,”Give it a year and you will begin to see savings”!! Terrible mistake on my part. Do not be fooled!!! more

The installation crew were cheerful, quick and detailed. They cleaned up after their work and willingly and respectfully answered my many questions. I was very impressed with their attitude and professionalism. more

Sold us a package incl an EI controler, 'free' insulation (which they told us on installation that we didn't need), and radiant barrier. We choose them because they offered a guaranteed 25% reduction in energy consumption. However once we got a few month bills back and realized our consumption had not gone down but UP we called to file a claim and see if there were some installation or other errors that could simply be remedied. After ignoring our emails and 8 voice messages over 3 months we realized the company had no intention of standing behind their products or written guarantee. We resorted to certified mail to create a paper trail. After passing the buck we were finally able to get a response from the owner. He admitted poor service on the part of his scheduling manager but insisted they only paid out on their guarantee after we've had the product installed for 3 years. (That’s no where on the contract we signed. He also said they would only reimburse for electrical energy consumption; not for gas energy consumption during the winter months—also not in the contract). The owner’s solution --- what we really needed was an additional attic vent. For ANOTHER $1500 they would come and install that. When challenged on this point he offered to put it in for free but we would have to release him legally from all future claims even if the fan didn't provide the 25% reduction already promised. Told him we weren’t interested in spending MORE money since their guys inspected the house and sold us a package they already guaranteed would reduce our consumption by 25%. We also let him know that we were not going to forfeit our contractual rights in order to get them to honor that contract. We’ve already bought a product for $2496 nine months and they haven't made good on that promise. I would seriously shop else where if you value honesty, integrity, responsive customer service, and that will deliver what it sells. more

Had the radiant barrier installed by Energy Improvements and have seen a decrease in my energy bills! Would highly recommend them since they are extremely professional! You can visit them at http://www.energyimprovements.net more