Embroidery USA

I did 4 frames Engraved for mother's day. And they were absolutely awesome. And they did it within a few hours. And one of my frame was a leather frame and they still were able to do engraving on it ( they have hot foil engraving!) looked absolutely beautiful comes in Gold or Silver color. And the most important is they were cheaper and better quality than Things Remembered !! I will definitely recommend them. The crew were very helpful and very knowledgeable more

I was looking for a good quality place for my company logo I wanted digitized. I came across this store at Lakeline Mall and I could not beleive that they did ONSITE digitizing and for only $40, which I got FREE because I had 28 shirts done with them. They had my logo ready the next day and I had all my 28 shirts done the next day. The staff was very friendly (local business) and they didnt charge me and arm and a leg like other places. I would recommend this store to anyone looking for embroidery. I didnt know they also have other things like Transfers of pictures, Vinyl, Engraving (they're better priced than things remembered) I am local business and I support local business. more

They do great work and the customer service was excellent... I've been to other embroidery stores but no one is as fast or as professional as them... They had my shirts and bags done the SAME day, and the prices were very reasonable.. I would recommend this place for anyone in Austin... They do pictures on shirts, mugs, mousepads too.. and added ENGRAVING which is great for gifts for my company staff... Definitely coming back here for more business... more

Let me just say as cliche as it sounds this is my first time to ever write a negative review for a company online... EVER. And let me also say what appears to be wonderful customer service and a great business just from a casual walk through the store is actually one that practices some oh so shady business. I took my 5 year old's backpack to them yesterday at the mall that I had ordered online to have their name with some rhinestones put on the front of the backpack. The lady helped me and seemed friendly. She told me it would be finished by 2:00 p.m. today. I walked in the mall at 2:30 today and yes it was in fact finished. She handed me the backpack though and my heart sank. I literally could not believe my eyes. The front of the backpack had been terribly scorched from too much heat being applied from the rhinestone machine. There was an iron mark and the canvas fabric of the backpack was permanently wrinkled in places and had turned dark purple (instead of the light lavender) just as a synthetic material will do if burned by an iron or with too much heat. I pointed out to the lady that the backpack was burned in about an 8"" area. She completely denied that anything was wrong with the backpack. She pointed to the embroidery and said it was just fine and to look how pretty the name is. !? She continued to refuse to admit that the bag was scorched and ruined until the customer that was browsing left the store. Then she said ohhh I see what you mean. I said I really need my money back for the embroidery and you need to pay for the backpack since you ruined it. She said ohhh no we do not do that here. They refused to refund my money even of the actual embroidery in the end even after involving the owner of the store and refused to reimburse me for my brand new backpack right in front of my 5 year old who is going to Kindergarten TOMORROW. I haven't ever seen a business like this in my life with such poor customer service. I mean you ruin someone's item and make it completely unusable and then you don't even refund at least for the embroidery? I would never bring them anything again and if you are even remotely thinking of bringing something of value think again. If something goes wrong, they will not refund you for the embroidery or are not liable for your item that you are having embroidered. I ended up purchasing a new backpack this afternoon for my child's first day of school and hope to find a reputable business in town that can monogram it next weekend. more

They do such excellent work. I was impressed with their service. Pros: Very patient and understanding crew. Love their work. more