After being overcharged twice for services at this office, I will never step foot in an Embassy Dental location again. At the time that I was receiving a dental implant, I was dually enrolled in two insurance plans: my student insurance plan and my parents' insurance plan. It almost goes without saying that my parents' plan had far more generous benefits; however, Embassy Dental considered their plan to be a ""secondary"" insurance since it wasn't held primarily in my name.
While Embassy Dental told me initially that its staff would only file with my primary insurer and that I would have to file any claims on my own, I was never informed that Embassy Dental would bill me at the uninsured rate -- over twice the amount of what my secondary insurance would have charged! Of course, I was fully enrolled in BOTH plans. When I attempted to redress the situation, I was told that their office was permitted to treat primary and secondary insurance plans differently. Yet in the conversations I had prior to my implant, no one ever told me that.
And if that wasn't enough, I realized during the course of my back-and-forth that Embassy Dental had overbilled me for nearly $300 on other services during the nine months I was a patient there. After repeatedly calling both the Brentwood and corporate offices, Embassy Dental finally reimbursed me for this amount; however, to this day, they refuse to reimburse me for misleading me on my dental implant -- or even apologize for not being fully honest and transparent.
While I never had problems with or complications from the actual dental services I received from Dr. Van, I am greatly disappointed with this office's lack of professionalism, courtesy, and transparency. Especially during these difficult economic times when everyone is trying to save money, I hope no one else has to have a similar experience.
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