Elsa's Eatery

We have been coming to Elsa's for a few years, if you look at the bad reviews they were 3 years ago and seemed to happen every 3months on the dot, making me think it was a competitor trolling. Nothing fancy, service is good, food is simple and well done, salads are awesome. Decor is a bit lacking but I am there to eat a casual dinner with the family not to look at the walls. A small place in which you can actually talk to others at your table without shouting, relaxing and homey. This is a good place for families with little ones, especially those who are easily overstimulated. The Pizza is awesome and I highly suggest it to everyone, my favorite is the Buffalo chix. more

An employee of UMASS, we are frequent customers of Elsa's. I had one great wrap from there, and decided to order it again shortly after. My Mistake!!!! I had my friend pick up our two wraps during our lunch breaks. Got them back and they were served on a green spinach wrap- depsite the fact that requested plain. When I called to have the problem fixed, the MANAGER said it was MY fault I did not specify- (which i insist I did). He said he never even asked me what kind of wrap (why not??) and ASSUMED I wanted it on Spinach. WHAT?!?! So I wanted it right, and he told me they would scoop out the old wrap's ingredients and put it on a new wrap. I WAS APPALLED! That is a MAJOR SANITARY VIOLATION. I told him that is diguisting and that I wanted a fresh one, so he gave me two options- waste the rest of my lunch break going to pick it up... OR Wait one hour to get it delievered (its 1/2 mile away.) I said deliever it. Pros: nothing Cons: everything more

My wife and I tried Elsa's out a few weeks ago. Despite the fact that there were only 2 other tables occupied, it still took our waitress a solid ten minutes to bring our drink orders. We should've taken that as a warning sign and ran for our lives. All I can remember of our orders is that my wife got a salad. The rest of the food was completely forgettable, which is probably a good thing since the salad is only memorable for the bad experience. My wife's salad took a half an hour. Another half-hour after the salad she caught the waitress' eye over my shoulder. She said the waitress had a surprised ""whoops!"" look on her face before she scurried away to the kitchen. At the hour and ten minute mark, the waitress came by to tell us that our meals would be up shortly. Frustrated, we told her that she had five minutes to deliver our meals before we left. The waitress immediately got all defensive, intimating that it was my wife's fault our entrees were taking so long ""because you ordered a salad,"" as though the meals would've been delivered sooner if that darned complicated garden salad hadn't tied up all of Elsa's kitchen resources for the past 45 minutes. I will credit the waitress for her tenacity: she chose her story -- blame the customer -- and she stuck to it. No apology for taking an hour and 13 minutes to bring the entrees, no offer to comp a dessert or discount the meal, nothing. Why should she, right? After all, it was the dumb salad-eating customer's fault, not hers. Needless to say, we will NEVER go back. It was the culinary equivalent of the Mass Pike: took way too long and all you can do is sit there thinking to yourself, ""I can't believe I'm PAYING for this abuse!"" Pros: That salad was mighty tasty...although that could've just been because we were STARVING. Cons: The waitress was from hell. more

First time I ate here I did not like it- the food was nasty. Gave it a second chance since my family wanted to eat there and I didn't like my dinner again. Both times it really lacked flavor. The atmosphere is drab and resembles a nursing home's dining room. Wouldn't recommend this place at all- there are too many other GREAT restaurants in the area. more

Working in the Shrewsbury Street area offers abundant lunch options. However, this place is the tops. The menu offers a wide variety to please everyone in the office. You are also felt welcomed and appreciated each time you return. more