The serviceman was 10 mins. late, but called to warn me. Upon arrival, he asked me a couple of questions and just proceeded to get to work, without explaining anything. He also seemed to be in a bad mood. I tried asking some questions but got curt answers. While cleaning out my sewer line, he showed me the roots that he encountered and recommended a higher level service that he mentioned a few more times, without being too pushy. When he finished, I asked a few more questions, trying to get him to warm up a bit. He felt better after I let him wash up in the sink. He explained that he was just tired. The job was done, but he could have cleaned up better and been more explanatory in what he was doing. He also broke a sewer cap that I didn't think he needed to since he didn't bother trying to unscrew it. He told me people just force them on anyway, which I don't think I did. So that cost me a trip to Home Depot and $7. I would still use them again.
Pros: Got the job done
Cons: Not friendly or talkative
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