Echelon Property Group

Customer service is a foreign language to them. Ive yet to hear Im so sorry to hear that. Lets see what we can do. or Oh my, well lets take care of that for you. I have heard reasons whatever the issue is cant be their fault, and insistences their address of any maintenance issues are simply their being nice and helping the tenant out, as opposed to part of any rental agreement.....I ve also heard lots of blame lain on the previous management company by Echelon, and then, if the issue cant be blamed on the old management group, it's suggested to be something you the tenant must have caused or are just difficult for requesting address of. If theyre uncomfortable with an issue raised, theyll cut the other person off and talk louder and longer over attempts to speak - usually changing topic to lecturing on the importance of good communication and how much they just want you, the tenant, to want to be here....When they stop and you try to return the discussion to the issue at hand, they simply do the same thing over until you either finally succeed in out talking them or just give up and leave. Miserably unprofessional, and nothing resembling what they present and assure on initial showing and presentation. more

Apartment Manager Chris Malley is a great representative for this company. Rarely in this life do we experience customer service on such a level that warrants praise. Well this deserves it. My daughter moved into Monaco South and I have to say that Chris Malley was the most knowledgeable, helpful and respectful gentleman. I was so impressed with his level of competence and so comfortable leaving my daughter in his care so to speak that we rented her an apartment right on the spot even though we had other appointments that day. Chris Malley is an asset and a genuinely nice man. I hope the upper level management reads this and they hold on to that one!\r If you ever read this Chris - thank you!!\r - Cindy Schmidt more