Driver was not at stairs by entrance to baggage claim as we expected, so we had to call to track him down. Once found, driver was very nice and very accommodating.
Person who made reservations for us assured us that, for a small fee, some beverage items could be picked up for us ahead of time. However, this didn't happen despite an email confirmation of the order- when we called to inquire, he said he forgot and didn't remember whre the order was to go.
Overall, it was average.
RESPONSE FROM Earth Limos and Buses:
Hello Kristi~ I would like to extend our apology that your service was not 100% satisfactory with Earth Limos. In our effort to strive toward an excellent customer service experience, we would like to thank you for your feedback. We appreciate you taking the time out of your day to help us provide a higher level of service. I hope that when you return to Las Vegas in the future that you will give us the opportunity to make it up to you. Have a wonderful day.
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