I leased one of ES Management's N Craig Street apartments for one year. It was a terrible, degrading experience from beginning to end. I would never lease an apartment from ES or any company like them again.
In the first month, ES accused us of not paying rent, whereas they had simply lost the check that we mailed to them. Unlike decent Pittsburgh apartment rental companies like Walnut Capital, ES Management is informationally disorganized. They also lost a check that we mailed later in the year.
The common areas of our apartment building were left in extremely poor condition. The fire escape was left covered in dirt, cigarette butts, beer containers, cobwebs, and miscellaneous garbage. Half of the washing machines in the basement didn't work for almost the whole year. The doors of the mailboxes on the front door were torn off, so we couldn't receive mail at our home address. Pamphlets, ads, and phonebooks were strewn across the main entrance. The dumpsters were too small to accommodate a reasonable amount of garbage from all of the tenants, forcing us to keep smelly garbage in our apartment for days.
Our apartment was in poor condition when we arrived. Many of the drawers and cabinets in the common areas were so full of dirt/dust that they couldn't be used. The walls in the bathroom were disintegrating and falling on the floor.
Maintenance requests often went unfulfilled. We were red-tagged by Dominion Gas because of the configuration of our gas water heater and our furnace/air conditioning system, and they refused to fix the problem even after a month of frequently calling them about it. Ceiling leaks were constantly occurring, forcing maintenance to come into our apartment to fix them for the tenants below at bizarre hours (this is the only reason that maintenance people would actually show up for). Our thermostat didn't work properly and ended up wasting a huge amount of gas while we were away for winter break. Our doorbell / buzzer stopped working and was never fixed.
We were reimbursed only about half of our $1800 security deposit, mostly because of things that were wrong with the apartment when we arrived. For instance, we were charged over $100 for not removing adhesive mirrors that had been left by previous tenants and not removed by ES. We were charged $50 for paint damage to an extra bedroom that we did not even use. We were charged $165 for using wrong-sized filters that they provided for our furnace. ES management purposefully schedules the inspection for after the end of the lease so that they can be as ruthless and deceitful as possible.
ES Management are slumlords who take advantage of college students who don't know better. Because of the inconvenience and expensiveness of taking legal action against ES, they have been able to get away with it.
If you have already been lured into a lease at ES Management, take detailed pictures of your apartment as it is when you move in. Try to obtain a list of the charges made to the previous year's tenants to make sure that you don't get charged for the same things.
If you're looking for a place in Pittsburgh, I highly recommend Walnut Capital. They usually fulfill maintenance requests on the same day, and they will perform inspections in person. They also fix up their apartments before leases start to make sure they are in good condition for new tenants.
Cons: Rip-off security deposit, no maintenance, dumpy
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