E P Mechanical Technologies

Awful awful service. I called for an AC repair at 1 PM. They promised me a technician between the hours of 3 and 4 PM, but they would be sure to call me if the tech was running late. At 4:30 PM, I called back, wondering the whereabouts of my promised technician. They said the service department was on another call, they would relay the message and have the service department call me right back. At 5 PM, I called again. This time I was transferred to the service department. The woman working the desk of the service department told me it would be another hour before the tech would arrive. When I told her I needed someone sooner, she found another tech that could be here in 45 minutes. I again expressed that I needed someone sooner, and she found a tech that could be here in 10 minutes! That was at 5:15 PM. At 6 PM, I called them back, as the tech had still not arrived. They told me it would be another hour and a half! After that I called around and found another service. They promised to send a technician ASAP. So I called Mechanical Technologies back, yet again, and told them to go ahead and cancel my service. At 7:15 PM, a technician from Mechanical Technologies arrived. I had to send him away, as my other technician was en route. So upset. My husband also called them, and the woman, claiming to be a supervisor, told my husband that she's terribly sorry for the ""miscommunication"" but that there was no way they could have gotten a technician to our house between the hours of 3 and 4 PM. I wish she would have told ME, so I could have found another service that wouldn't have left me hanging all day in a house that was 80+ degrees, with 2 children both under the age of 2! So disgusted with their service. I shall highly recommend that people AVOID this company. more

I wish to express my most sincere thanks and gratitude to all of your staff. In particular to Mr. Garcia and Diego the installers off our Heated and Refrigerated Air system. They are an awesome team. They arrived on time, were very well organized efficient, clean and totally professional. You are fortunate to have such a dedicated team in your company. They are dedicated individuals who really care for the customer. I also wish to express my gratitude to your electricians who came in and quickly took care of business leaving no trace behind. They were also a very efficient team. Luis and Jose, your Insulation team was also very interesting to watch. They are also well trained, and knowledgeable. After installing the insulation in the attic, they proceeded to clean the duct system being very careful not to damage any furnishings. We did get a bit of dust in the air, but that was to be expected, the duct system had never been cleaned before. I don’t know how much Jose earns, but whatever it is it’s not enough! He is one though young man. As you well know, having major work done in a home can be a stressful experience. You and your fellow team mates made the experience much easier. Finally, I would like to thank you for your professionalism and honesty. more

Did a great job I would use this company again they came out quickly and employees were friendly. more