Doug's Coin-Op Laundry

I went to retrieve my goose down comforter and was told they didn't have it - so I let the girl know that I knew they had it and to find it. She got really defensive and became beligerant and started yelling at me that I was being rude so I told her she was rude at which she went back and miraculously found my comforter. I have never been treated like that in the past. Whoever has taken this laundry mat over sure wont stay in business too long with people like that working for them. I will spread thru word of mouth how rude and disorganized they are. I would not recommend this place to even an enemy. Maybe they have a chance but they should fire anyone who was a defintate threat to their business. Based on these other reveiws it looks like I'm not the only one who has had a very bad experience with this place. more

On a Tuesday afternoon My son and I went in to Doug's Pros: Never going there again more

The new owner of Doug's, someone named Chris, will not reimburse me for a hamper of my clothing that I left for his bundle laundry service. This was 6 weeks ago and all he will offer for 14 men's snap closure shirts and 4 men's cargo shorts, and the hamper is $150. The only local store that currently has snap shirts is Shepler's and they want $50 plus tax per shirt. I tried to settle for a reasonable amount but Chris refused. He will not talk to me by phone and evidently is rarely in the laundry. Linda, the manager, is the only one with whom I have spoken. Yesterday I filed a complaint with a consumer mediation group, of which he is not a member, in hopes they can help resolve this impasse. If this fails, I plan to take him to small claims court to recoup my loss. Ray must have the snap shirts due to severe psoriatic arthritis and screws in his fingers. We are both disabled and the hassle of trying to find replacements and deal with an absentee owner is just too much. All these shirts and shorts were fairly new, some of them were purchased in McPherson, KS which is a 500 mile roundtrip and requires gas, meals, and an overnight stay to go back up there. If we can't buy the shirts locally, we must order out online, pay shipping and tax, and guess as to the size, fit and appearance of the shirts. Please watch here for updates. Pros: location Cons: lose your clothes more

I've been going to Doug's for 15 years, mostly to have my bedding cleaned with thier overnite service. Since Doug, left I have never had such awful service! This sort of thing happens every time I go (and I have friends and co-workers that experience the same), but today it just sat funny with me and I feel I need to share my experience. Linda, the Manager has always been THE RUDEST person you could imagine. You know the Seinfield show ""The Soup Na*i"", well, she's the ""Laundry Na*i"" but 10 fold! This morning I went in a little too early on my way to work, (she doesn't want you in there before 7, yet the door was unlocked so I went in around 6:58 thinking since it was unlocked maybe I'd be ok) BOY, what was I thinking!! She came out and says ""SO, I see you went through the employees door, we're not open yet"" (It's a double door, push one, pull the other). Granted, this lady doesn't remember me from Adam and treats everyone this way. I graciously said ""I'm sorry, it was unlocked, I thought I could just drop this off"", she says ""well, all the lights aren't on, you'd think that would've been your first clue"". I couldn't believe what I was hearing. So for the first time in 15 years, I walked out of Dougs Laundry and decided to find another facility. Unfortunately they may be the only game in the town of Bethany, but does that give you the right to be so rude? Pros: Convenience Cons: Linda The Manager more