Done Right Services

My wife and I decided to hire Done right services due to their vast knowledge in fieldstone foundation construction. I have had several waterproofing companies come and give us quotes but none of them seen to have the experience Jeremy has with our type of issues.our foundation was built in 1820's and needed major repair and waterproofing. They were professional from start to finish and accomplished the job within the given time frame. We are very pleased with the end result and would recommend Done right services to anyone looking for fieldstone foundation repair. more

I had the pleasure of meeting Jeremy with Done Right Services while overseeing a project at the Whitney Towers in Watertown, MA. I had interviewed many contractors for this job and Jeremy came across as the most Knowledgeable and Professional contractor out of all. As an architect I work with many different types of Contractors. My experience with Jeremy was by far one of the best I have had in a long time. The company name Done Right Services is the perfect description of the services it renders. The project I hired him for was quite sizeable and needed serious attention to detail. Jeremy delivered professional care in a timely manner and was always eager to respond to any questions. With his personal touch and technical recommendations he minimized the disruption of this space which was still being used by the tenants. I recommend Jeremy, with no reservations, for any waterproofing related projects. more

Jeremy was curteous, customer service focused, and did a great job on my basement. He worked hard to make sure I was happy and was also flexible in making this project work for me. He had a very challenging basement - a 100+ year old fieldstone basement with places where all the mortar was gone and we could stare at sunlight from the basement. He powerwashed and cleaned out the joints, repacked and stabalized the mortar, and then sealed the entire foundation. It looks like a million bucks now! Very satisfied and will hire him again for related projects!\r more

what a world of difference my basement is after Jeremy and crew repaired and waterproofed my stone foundation and concrete floor. Before it was like a dungeon,I hated laundry day going down to the basement with all the musty smells, bugs, etc. I constantly had the exterminator spraying for bugs and setting traps for mice. He suggested I seal my basement to prevent water and moisture which attracts everything. I've had other waterproofing companies over but was never happy with the suggested solutions, a coworker mentioned Done right services. I contacted them and Jeremy explained in detail what my options were and how they stop water. I was pleased with the proposal and hired them. its been 6 months now and my basement is amazing. clean, dry, no more smells, no bugs or mice. Thank you so much !\r highly recommended! more

Excellent job on repairing and waterproofing my fieldstone foundation, what a huge difference ! No more smell,mold,or damp wet feeling, and best of all no more water. thanks again. more

Very happy with the foundation crack repair, no leaks ! Good price, reliable, friendly crew. more

We have an older home with a field stone basement that occasionally leaked a bit, but always smelled damp. It totally flooded during the endless rains mothers day about 5yrs ago . Done Right Services fixed the problem for good. They fixed the walls and applied a waterproof coating to stop the water, and fixed all the cracks in the floor where the water was bubbling up from, then applied their floor coating to stop the moisture. spring of 2010 with all the flooding my basement was the only dry one in my neighborhood, three of my neighbors have since contracted Jeremy at Done Right Services to seal their basements. If you are looking for a basement that is totally dry and has no damp smell, without the use of a sump pump check with Done Right services, Our basement now has become a warm and welcoming family room. Jeremy, I wish we had some decent ""before"" pictures. You should take pictures of the space now to show people what a transformation is possible. sue more

Fieldstone Foundation in need of repair so I Hired Done Right Services to work on my foundation because he was the only company with the approach to actually fixing the problem. I had several companies come out and provide me with quotes, but they all wanted to install a sump pump with a vapor barrier to cover my fieldstone foundation. Didn't make much sense to cover a crumbling foundation wall. Jeremy and crew were very polite easy to work with and showed up on time everyday, and got the job done with little disterbence to myself and family. Very happy with the results best of all a dry, clean basement. Thank you again Done Right Services. more

Call Done Right Services today for Basement Waterproofing, Foundation Crack repair, Fieldstone Foundation repair and waterproofing and Garage floor coatings. We create dry basements for heather living environment, providing affordable and effective solutions for wet basements. more

I saw Jeremy Custeau at a home show representing Done Right Services (as the ""Owner""), and liked his product, so I gave him my name and number at the show. He never called (I should have taken the hint!). I called him and made an appointment for an estimate, and he said he could do the crack repair the same day as the estimate, if I liked the estimate. When he got here, he said he couldn't do the repair that day cause he had to grind down the wall first, and he didn't have his grinder with him (we previously talked about the condition of the wall, but yet he came unprepared to do the work... hint #2), plus he said we had to take out studs and plumbing for baseboard heat to use the grinder cause it was so big (ya think he could have told me that before he came for the estimate!). Before he left, he wanted a deposit of $200 to come back and do the work. The total for the job would be $600. I paid him the deposit cause getting scammed was the last thing on my mind, since I saw only good reviews when I checked him out on Angie's List. Well, the day he was scheduled to fix the crack arrived, and I got a call around 9am saying he was tied up at another job and could not be here until 1pm. I thanked him for letting me know, and said I'd see him at 1pm. He never showed. He never called. It's been three days, and I still haven't heard from him. I sent him an email yesterday to ask why, since I figured there was a small chance he might have been in a car accident or something, but I got no response to my email. Today I sent him an email asking for my deposit back. Looks like Citysearch is the only service you can trust to get the real scoop on a contractor! I'm gonna try to get this review on Angie's List too, and we'll see if it ever gets ""approved"" for publishing. more

Does not honor 30 year ""warranty."" Heard from another customer this happened to -- basement leaked and Jeremy blew him off -- who read my review. My basement flooded in the heavy rains of spring 2010. Basements flooded all over the state, and it would have taken months to even get an estimate from a traditional waterproofing company that installs french drains. I called Done Right Services, and when Jeremy Custeau, the owner, heard I lived in Brookline, he came immediately. Jeremy uses a polymer that he claims creates an impermeable waterproof seal, which, unlike traditional methods, prevents water from coming in thereby making it unnecessary to pump it out. He gave me an estimate of $15,000 to power wash and point my foundation, and then apply his waterproof seal to the floors and walls. He offers a 30 year warranty against flooding. He was willing to start work on my basement the following week. I was taken aback at the price, but nonetheless sold. Jeremy knocked down the interior basement walls, stripped off the sheetrock on the outer walls, ripped out the heating, and left the electrical outlets dangling. They power washed, filled in cracks in the foundation, and applied their ""waterproof seal."" All the work was done on the interior (I have since heard that foundation work needs to be on the exterior.) I was left with a completely gutted basement and a 30 year warranty against flooding. Four different contractors who gave me bids on renovations shook their heads with disbelief that the thin coat of polymer on the walls and ceiling would actually prevent water from coming in. I spent $80,000 to reconstruct the basement! Jeremy came back in after the renovations and charged me an additional $1,200 to reseal the places where the seal was chipped (and it chipped all over from very little impact!) He told me that the actual price was $1,800 but he was giving me a ""discount."" The work took something like half an hour! I paid (unhappily) to insure my warranty. In August of 2011 in moderately heavy rain, my basement started flooding in the same, now ""sealed"" place it came in originally. I emailed Jeremy immediately and got no response. Then I emailed him several days later and again got no response. I waited more than a week. Then I posted a negative review of him on Angie's list and that got his attention immediately!! First Jeremy said that he hadn't received my emails. Later, he said that his company was too small to respond to client emails and that I should have called him to develop a ""game plan."" Now he is saying that since I posted negative reviews personally attacking him on the internet, he can no longer work with me. I'm left with an expensively finished basement that floods in heavy rains. I'm going to have to shell out more money to get a system that works. I have no desire to call Jeremy in to ""fix"" the problem, because I have no faith in him or his methods. I called Jeremy a ""con man"" in my original review, which is only my opinion based on my experience and could be construed as slander. I leave anyone who has had the patience to read about my experience with him and his company to draw their own conclusions. more