Dominoe Kennels

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4403 Roberts Rd
Island Lake, IL 60042

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(847) 526-2027
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ken was consistently rude. he has no customer service skills which makes me question his ability to care for dogs. i called to check up on my dog occasionally and was consistently...

Comment from owner regarding negative review. 4/17/2007

I would like to comment on this negative review. I remember this dog and the owner and what happened. The dog did have an eye infection which he did not come in with. I tried speaking to owner and tried to explain the situation, which she didn't want to hear, but I did contact her veternarian who examined the dog, and I also spoke to the vet tech which worked on the dog, and they said the infection was probably due to allergies, and was minor, which they tried to explain to the owner. Ointment was prescribed, and I'm sure the infection cleared up in a couple of days. As far as rudeness on our part, I cannot speak for Ken (I'm SURE there was no ""yelling""), but I tried being very patient with the owner and I was truly concerned, but the owner was being a little over the top regarding the severity of the situation. I tried contacting the owner a couple of more times regarding how the dog was doing, but never received a return phone call. The owners mother-in-law boards her dog with us on a regular basis and still does. I'm sorry that this happened, we do the best we can. more
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poor service 1/7/2007

ken was consistently rude. he has no customer service skills which makes me question his ability to care for dogs. i called to check up on my dog occasionally and was consistently confronted with rude behavior. furthermore, my dog came home with an infection and the kennel was in the least bit concerned. in fact, the owners claimed to have not even noticed, but my dog was obviously sick--his eye was beet red and goo was dripping down the side of his face. when i called to complain and express my concern, i was confronted with yelling and extremely rude and innappropriate behavior from ken. he actually laughed and ridiculed me and my vetrinarian, who diagnosed my dog with the infection. i was shocked. i would never recommend this kennel to anyone and would never dream of taking another pet to this facility. take your pet someplace else! Pros: virginia was fairly nice Cons: everything else more
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New all suite facility in a country setting.

Owner Message

  • Welcome to Dominoe Kennels. Dominoe Kennels is a full service animal resort. We serve the greater Chicago, Illinois area. Are you getting ready to go on a vacation but have no one to watch your pets? Not to worry! Bring them into the comfortable kennels at Dominoe. At Dominoe Kennels, your dog or cat will relax in style while you are away. All of our guests enjoy a well ventilated and roomy suite. We never cage or put your animals in crates! We have a number of different sizes of accommodations to fit your pet. Our services include: * Dog & Cat Boarding * Grooming * Self Service Dog Wash * Dog Run In addition to the boarding services we offer, we also have a self-service dog wash, the ?Laundro-Mutt.? No matter how dirty your dog is, Laundro-Mutt will ensure that they sparkle and shine. Our caregivers are caring and compassionate animal lovers who will make sure your pet gets the attention they deserve while you are away. Please call to make Fido?s reservation today! Dominoe Pet Resort Has a New Unique All Suite Facility. We Are Located in a Country Setting That Provides Room to Ensure Your Pet's Stay is in a Healthy, Safe and Comfortable Atmosphere. We Take Pride in Providing Individualized Attention to Your Pet.

    Baths|Cat Boarding|Covered Outdoor Runs|Dog Wash - Laundo-Mutt|Emergency Service|Estimates|Expert Pet Grooming - All Breeds|Grooming|Nail Trimming|Pet Boarding|Same Day Service|Suites

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  • Payments: Master Card, Visa
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