After having work done by Distinctive Irrigation, we had a problem with the pond liner. All though it was replaced after 2 weeks, the job was not completed. The original rocks were not placed back on the pond, the sod that was put down was done poorly, the UV light was recalled and never replaced. After numerous phone calls to an answering machine, we finally wrote a letter. He informed us that the job was done. It was completed...by us. We could live with the fact that we would have to finish the job, BUT we cannot live with the poor customer service and follow-up, considering the high cost of this project. Once he has your money, he is gone to his next unsuspecting victim!
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