Diamond Case Designs, Inc.

This is my second entertainment center from them my first one I would probably would still have but my house flooded . They were easy to deal with and created what I needed . Personal touch is what they do the best . Thank you Diamond Case. more

I purchased my TT-400 Credenza almost 10 years ago and I've been happy ever since. In those days, there were very few options for a unit such as the one I chose. Diamond Case was the only one around. Today, there are more choices.. but none with the quality, workmanship and value of Diamond Case. My unit looks as good today as the day it arrived. It's all thanks to Steve and his dedication to his product and his customers.. even 10 years later. more

When I was looking for an HDTV for our bedroom, my wife said, "Get anything you want, but I want to be able to hide it." I looked at every home theater furniture manufacturer and was thrilled to find Diamond Case. Their units combine form and function. We have our HDTV nestled in the Evolution E-60 unit, and it's a beautiful piece of furniture. It's incredibly functional - well-ventilated so nothing overheats and the IR system Steve installed allows me to operate my DVD player, DVR, etc. without opening a door. The heavy-duty casters allow me to move entire unit easily if I want to add a box or change wiring. It is my favorite piece of furniture in our home. Steve Hartfelder is extraordinary - he customized the unit to our specifications and went to great lengths to make sure we were pleased. He's incredibly knowledgeable about all areas of home theater - when I choose to upgrade my living room system, my first call will be to Steve. Diamond Case's furniture may cost more than what you will find in "big box" stores, but they're worth every penny (just ask my very happy wife). Pros: Well-designed furniture, excellent service Cons: None more

I can't say enough about how pleased we are with the service from Diamon Case. We recently upgraded our training classroom from a handme down old tv to a wall mounted flatscreen. Steve and Juan installed ceiling speakers as well. The difference is incredible. Students in the back of the room can easily hear our presentations now, without any distortions or difficulties. We use the classroom several times a week for our training classes, with different instructors each time. They have all noted how impressed they are not only with the excellent audio system and new equipment, but how user friendly it is. And most importantly, as an organization that works dililgently to provide quality customer service, we were grateful to recieve top quality service from Steve at Diamond Case. He made sure we had a "how to" instruction sheet, just in case. He explained all of our options in english instead of tech speak, and told us the pros and cons of each option. He was truly concerned about the quality of the job, not the price. And he keep the area so clean you would never know all the work he did for the installation. I highly recommend Diamond Case for a professional, quality job. Pros: excellent customer service; quality user friendly equipment more

Steve has not only professionally installed flat screen TVs throughout our house, but was exceptionally informative about my questions around gaming systems. He recently helped us out when we couldn't firgure how to hook up the latest X-box feature my kid had to have and I couldn't figure out! Steve came to the rescue and my son said, "Mom, I am now running at full capacity!" It doesn't get any better than that! Pros: Extremely informative, helpful, and super patient! Cons: Absolutely none more

It was time to step into the modern age and upgrade our existing CRT TV for HDTV. We had a wall unit built to fit perfectly our 36 inch TV. I went back to the wall unit customizer to see what they could do, but all they could offer was to build a new one. I found Steve and he had very innovative ideas. I was so sold on his kind demeanor, instead of buying HDTV on my own and probably saving a couple bucks, I just went with him. He did have very competitive prices and while it was not as cheap as I could get elsewhere, I didn't have to deal with shopping around, and basically getting screwed as the big-box department stores are apt to do. He came with a helper and they were in and out in a reasonable time and with zero mess. I am certain I could have shopped around and probably found someone to give me a competitive deal, but what price excellent customer service, kindness, and just general 110% satisfaction. There is no question I would recommend Diamond Case to anyone wanting or needing a system or a wall unit. You will be glad you did. Pros: Expert quality, innovative solutions, great value Cons: Absolutely none more

When we decided to upgrade our home theatre system, we interviewed a number of home entertainment companies. As we listened to the proposals of the various firms we found ourselves comparing them to the one done for us by Steve and Diamond Case. They all fell short. More often than not, the others tried to sell us systems that just didn't fit our home ,our budget and wants. Steve reviewed in detail the components he recommended, how they worked and would compliment each other to give us not just a good entertainment system but a system that is the envy of our neighbors and friends. Another thing I really like about Diamond Case is their follow on when I have questions or a percieved problem. I say percieved problem since there haven't been any problems other than those I've self induced. I don't follow directions well but Steve and the others at Diamond Case have unlimited patience. As technology marches on, we'll undoubtably need future upgrades and Diamond Case will be our go to company. Also did I mention they make amazing custom cabinets. The one they made for us perfectly matches the color, glaze and style of those in our adjacent kitchen. There are more expensive entertainment companies, and cheaper as well, but for overall technical expertise, system integration and cabinet making there are none better for my money and home than Diamond Case. Pros: Technical knowledge, superb service and follow up Cons: NONE more

We purchased a Theater-Tech System Two some 13 years ago, and it remains as one of our most cherished items in our home. First, the quality of the craftsmanship is extraordinary; you just can't buy furniture as well made these days, at any price. The attention to detail (both external and internal - even parts no one will ever see!) is impressive. Secondly, the functional design is excellent. The various types of internal units, i.e., shelves, media drawers, pull-out turntable shelf, etc., are interchangeable, something we've made good use of given our changing requirements over the years. The back panel is removable making it easy to get to the backs of components, and is offset so that there is plenty of ventilation and space for wiring. The good people at Diamond Case must have spent a lot of time figuring all this out. The door panels are interchangeable; in fact, we've recently replaced some of the original wood panels with smoked glass as we now have more components, and everything fits just fine (thank you Steve for voluntarily sending us some upgraded parts). We also just purchased a new TV, and after 13 years of our previous massive/heavy TV sitting on the main unit, we were afraid there might be some warping, but to our amazement, it is still perfectly flat, which is a testament to the quality of the build and materials used. Finally, it is as stunningly beautiful today as it was when we got it new; if anything, the finish has become even more beautiful with age. If you want the ultimate in quality, rest assured that you will be very satisfied with Diamond Case. We couldn't be happier with our Theater-Tech system. Pros: Highest quality product, nicest people Cons: NONE! more

As a web client I've only been in the Diamond Case showroom a few times. Each time I have been impressed with how friendly and knowledgeable Dave, Steve and Fred are. These are people who live, breathe and believe in what they are doing. The entertainment center my son purchased was shipped all the way to Pennsylvania and elicits compliments from everyone who has seen it. I'm an author and blogger. On my tech blog, Money Saving Tech Tips and Philosophic Musings, I often refer to Diamond Case's web site and frequently quote their newsletter. I am quite comfortable recommending Diamond Case Designs to anyone who has Home Entertainment needs! Pros: Extraordinary Technical Expertise Cons: None Known more

I purchased my home theatre system from Diamond Case approx. 7 years ago. Steve and Dave are brilliant. If I have a problem or need to upgrade something, they have me up and running again in no time! Deb Pros: The best in customer service Cons: None more

I thought I knew what I wanted and found out there were many things I hadn't thought about. After visiting them (many times) they helped me find a system I wanted. It is great and the follow-up service is so good. I know I can call with questions and they will walk me through it and find the best way to resolve what I perceive as a problem-good guys and fair pricing Pros: Patient, knowledgeable and friendly Cons: none more

I have purchased 2 different entertainment centers from Diamond Case. The furniture quality is second to none. High quality, specifically designed for the easy installation and electronics management. Thanks a bunch Diamond Case Pros: Extremely Knowledgeable, Furniture Designed for Home Theater Cons: None more

It is hard these days to find two things - really good a/v furniture and knowledgable, honest people. You get both in one place with Diamond Case. I was shopping for a low entertainment center to put under a new 60" plasma I was looking at elsewhere. Not only did my wife feel extremely comfortable with them, we bought the entertainment center and the 60" plasma from them and they helped us upgrade out old surround sound system. Thanks guys! more

After much research and weighing of options, I purchased a Munari System M1 HDTV component credenza. I had been to the local audio visual enterprise and had looked at other online furniture retailers. I saw prices that ranged from ridiculously high to the other extreme as well. Very few of the products I saw were "really" designed for AV components. There were no allowances for cabling or exhausting heat. Many other products were obviously made of inferior components (chipboard). I worked with Steve Hartfelder over many months during the process. He showed patience and was willing to send me information about the different components I was considering. If I had any problems with the Diamond Case product suite, it was that there were too many choices that all met my criteria. However, I settled on my original choice, the Munari M1. The next hurdle was shipping. I was concerned about receiving a substantial piece of furniture in one piece and getting it into my house. I decided to purchase their "White Glove" delivery service. I am very glad I did. The furniture arrived when promised. It was extremely well packed. The crew of two guys unpacked the piece outside and brought it in and put it exactly where I wanted it. The then removed the inner packing material that was designed to protect the finish. I checked it out and all was perfect. Bottom line: After using this piece for five months now, I am still extremely pleased with my selection and the overall quality of the furniture. It is extremely well thought out and built. I have already told many of my friends about Diamond Case and will most likely buy from them again if I need additional AV furniture. Pros: Well designed, built, helpful staff, excellent shipping opti Cons: none more

I recently drove to Frys to look for a big sceen and A/V equipment for my home. After speaking with one of the salesman in the department I knew I wasn't going to get far. A teenager with a 3rd grade knowledge level of everything but Home Theater just wasn't going to fly for me. So I drove a few short blocks to Diamond Case. The folks at Diamond Case make Home Theater simple. The truly family run operation has more experience than any other store I've visited. Have a technical question? You'll get an answer. That is if they haven't provided ALL the info you needed prior to you asking. Yes they're that good. From now on they'll be my only stop for home theater! Pros: Great Furniture, Big Sceens and much more! Cons: None more

I just got the most AWESOME entertainment system hook up from Diamond Case. Steve, Dave, Jack, the owners, couldn't have been more helpful. I went to Best Buy and they're were okay, but Diamond Case's customer service was outstanding. I got a big screen tv, dvd system and surround sound for my apartment. Now, I have all my family and friends over to watch movies and sports. The sound is really amazing. Steve positioned the speakers all around the living room, so you can really feel like your in a theatre. It's really cool! Call them!!!! Steve, Jack, Dave couldn't have done a better job! THANK YOU SO MUCH!!!!! You guys are the best. Peter Young, Creative Director of INTA Gems & Diamonds Pros: Great Products, Attentive Customer Service, Excellent Pricing Cons: None more