I purchased a pizza from Dinapoli and when we arrived home after picking it up, we opened the box to find a burned pizza and with no pepperoni (I had ordered a pepperoni and extra topping)! I immediately called Di Napoli. After providing her with my name, cashier insisted that she needed to know my husband's name, even though the order was not placed in his name! After placing me on hold on numerous occasions and for lengthy periods of time, she claimed that I did not place the order ! I asked her how could she forget that she had spoken to me just 20 min prior! She then placed me on hold again and when she came back on line, she mumbled ""20%"". I told her I didn't understand. She then placed me on hold again and informed me that if I go back, she would give me a new pizza. I then refused her offer and asked her why I was charged the extra topping (when main topping was not on pizza), why I was given a burned pizza, and that I found her offer of 20% discount for a burned pizza ridiculous!
Cons: Awful tasting pizza, horrible service, unprofessional business
more