Deseret First Credit Union

We went with Deseret First because this is our credit union, so assumed the process would be easy and payments would be simplified. We began our loan process end of March. Returned all the paperwork within a week. We were approved quickly. It is now almost August and we STILL HAVE NOT CLOSED! Our loan agent, Ben, is horrible at communication. After repeated phone calls to him, he will eventually call back to say just to say the loan is still on track. Would have (SHOULD HAVE) gone to another lender, but missed a great interest rate while waiting for Deseret First to finalize. Eventually had to get the manager involved, which didn't help much. Credit union would not give us manager's direct contact information, so contacting him was pure luck (and a whole lot of persistence on my husband's part). Save yourself the time, headache, and a whole lot of money--go somewhere else. more

WORST CREDIT UNION EVER!!!!! more

Terrible bank! They charged for all kinds of fees without letting us know. They say ""It's your responsibility"" in order to hide behind them taking money from your direct deposit. We paid off our car loan and will never do business with them again! I completely agree with Karmicjustice! more

Guess what your credit union is taking money from there customers unethically but with in the limits of the law should that be ok to do. I payed 50.00 in fees for two checks that where covered by my available balance but had two pending transactions From my card that funds where not available for that did get fees also. Since they said the funds for the credit transactions where on hold for those ...transactions i did not have available funds for the checks that cleared with money to spare. So long story short my 2 debit card transactions went in the negative after the checks went through but the checks that where covered by my funds got fees also because the money was on hold 4 fees for two negative transactions. thought i would let everyone know they are doing this your next. more

I appreciate the wonderful customer service I have received at Deseret First Credit Union. As I mentioned in my comment below to ""Karmicjustice"", It's easy to blame an institution for the consequences of mismanaging your own finances. For the responsible banker, Deseret First has wonderful programs that encourage great money-saving habits, and rewards you for your efforts. I have been thrilled with their competitive interest rates and exceptional customer service. more

Hypocrisy can be defined as insincerity by virtue of pretending to have qualities or beliefs that you do not really have. I am a person with very little respect for the banking systems today and Deseret first is certainly no exception. Don't be fooled by the name or affiliation, this credit union is chomping at the bit to take your money from you in the most immoral way. Shame on Deseret first for presenting themselves as anything other than one more banking institution looking to profit from members. Pros: #1 in hypocrisy Cons: too many to list more