Denny's Fix It

I had a new Husqvarna chainsaw leaking fuel. Denny's had it for over a month and even though it was still under warranty Denny's demanded I pay up front. Husqvarna tried to reason with Denny's but soon found out as I did he would only accept payment from the customer. Husqvarna told me he was rude, uncooperative and extremely hard to contact. All Husqvarna could do is have me mail a copy of the bill and then they would reimburse me..Do yourself a favor and do not do business with Denny's. more

I have been taking my mower to Denny's for years. He is honest about what needs to be done. And the work is always done right. This isn't the closest shop for me, but is the only place I trust with my mower. Worth the drive. more

Took mower in, told 1.5 weeks. After 2 weeks (On a Monday), called all day with no answer and finally left a message. Next day, called all day again with no answer. Next day, called again half the day and left another voicemail. Finally the next day (Thursday) I just showed up when it'd been 2.5 weeks. Owner was working the counter and was rude and basically made it seem like my fault for "not knowing grass turns green April 1st". I told him I was quoted 1.5 weeks, he said "Yeah, and then 50 more people came in". Why would that matter? I was in first! They hadn't even started working on my mower, so I told him I wanted my mower back and I'll take it someplace else, and he got even ruder. He walked me to their lot of mowers and opened the door where mowers were lined up side-by-side and front-to-back with no walking room and told me "If you can find it you can take it". What kind of service is that? I had to threaten to carry the mower over my head before he started moving mowers out of the way for me in fear of "you breaking your neck and suing me for that". I knew I had my mower, but he obviously needed to check the tag, so he took it inside. He went inside and never came back out, so I just loaded up my mower and left. He also blamed their backlog on Bennington Small Engine going out of business, but that is no excuse for misquoted times, not answering their phones or returning voicemails, and the horrid customer service from the owner himself. more

If I could, I would give zero stars. Brought mower in for repair and service. They said self propelled only needed cable tightening to fix. Work was completed quickly. First thoughts, great work guys. Wrong. Went to mow over the weekend, after one pull on the self propelled handle, POP. Snapped and doesn't work. Made a phone call to request pickup to repair what wasn't done correctly the first time, was told would charge $75. Told him short week (4th of July week) and busy work schedule I can't bring it in, so we're going to make my wife on maternity leave with 2 month old? Didn't seem to care. We live maybe five minutes from Elkhorn, but he didn't bother asking because it obviously wasn't an option in his mind. Now we're going to have to pay someone to mow again. Again. Couldn't have cared less. If you don't care about your customers and striving to make sure they are even remotely satisfied, they aren't going to care about promoting your business or your reputation. more

Denny's is great! They have a full line of lawn care and snow removal products available for purchase plus a full parts department that can get parts for even the hardest to find equipment. They are always friendly and willing to assist their customers. The prices are very low and the selection is large. This leads to repeat customers. They are family owned and operated and have lived in Elkhorn for a very long time as well. They know their customers and their products! more