Del-Air Heating & Air Conditioning

In sadness I write the fallowing review, for I had been so happy with Del-Air. Purchased a new heat pump and outside fan unit in 2004, with yearly service each year to date, .9/15/2014 Service Tech replaced a motor module. Would of been about a 30 minute job, but the new part required a modification. I watched, the change out was dune in minutes excluding the mod time of the new part.. Complaint: The service Tech drilled new part mounting holes he did brush away ""outside"" metal fragments, now there can still be some particles inside the Module that did not blow clean, he had no air supply to blow clean the inside. Upon arrival the Tech verbally stated what he was sure the problem was. He quickly opened the unit, within a couple of minutes said yes that is it. The charge was $208.00 for the module change out, then onsite I was charged an extra $79.00 for what was called a Diagnostic review which I had not been informed of. If you call with a protest, like I did on this $79.00 additional charge, I was told I was notified before hand. hen stone walled switched from this person to the next, later the local Manger and the on site Tech ended up being my judge and jury ""Good Luck on That"" What hurts more than the $79.00 charge, is I must of recommended Dl-Air a hundred times in the past 4 years. Well that is all gone, I would now have different comments, plus a company I respected will not be on my list for my future purchases. The complaint system at De-Aii I found to be defective to non existent, this is both sad and unfair to both the business and the client. I know this has to cost the company a lot plus lost good will. They won this battle but lost the war my goodwill is gone my faith broken. :-( more

We had Del-Air install outdoor outlets on an extended patio area that needed to be inspected by the county. The original work was done in under 2 hrs. Great?? Not so much. When the inspector came out, he failed us and said they needed to keep the work uncovered for him to see, because they had covered it all up. When Del-Air came back to uncover the work, they wound up spending close to 3 hrs doing PVC covering work and setting the conduit a lot lower in the ground than they had the first time. I asked them why they had to change the set up and their response was that they didn't know it was going to be inspected. COME ON DEL-AIR, DO YOUR JOB CORRECTLY, EVERY TIME!!! I'm sure it's fine now but if it had not been for the fact that we insisted on having the county inspect it, who knows how safe it would actually be. We have used Del-Air a lot in the past and most of the employees I have had to interact with just aren't customer service driven. Very unfriendly bunch with the exception of a couple of sweeties. I do not enjoy being negative but they seem to need a company overhaul. :-( more

Sloppy workmanship. Poor customer service. Waited 2 days for them to fix the air conditioning when they said they would be out THAT evening. When we called and told them we were still waiting after 24 hours, they said "oh no, we never go home until all our service calls have been completed." Um... NO. Charge astronomical amounts for services that are not fixed also, then charge you a second time to come out and fix what they didn't catch the first time. more