I wanted to take a moment out of my day to compliment and rely my gratitude for the desk clerk (with the long blonde hair, I didn’t catch her name) at this ABVI I stayed at last week in Lawton, OK. She was one of the kindest, sweetest and most understanding desk clerks I have ever encountered in my many travels. \r
\r
This was a very tough last minute trip for me. I divorced after 20 years of marriage in Dec. and was roughly learning how to live and raise and my 3 sons on a now single income. My oldest son was to graduate from Army Boot Camp at Fort Sill, however it was difficult to confirm because he incurred and injury that, from what he was told and understood, could have caused him to be ""recycled"" for a later date of graduation. He worked very hard and persevered and found out only a week before (Mothers Day May 9th) that he would in fact graduate with the rest of his Battalion. My funds were strapped and I had no idea how I was going to be able to make it, but knew I HAD to be there! As I started my searches for Air, hotel and car. I called this ABVI location and this sweet lady answered the phone and took my reservation for Weds 5/18 & Thurs 5/19. Then on to Air & Car.. which was not at all as simple as the hotel.. I found due to continuous price increases I would have to fly into Oklahoma City instead of Lawton, then that it would be $380 cheaper to fly out on Saturday the 21st instead of Friday the 20th. So I booked the flight in hopes I could get an extra night at the ABVI. Sure enough I called and again she was more than happy to extend my reservation. \r
\r
In addition to her already kind & respectful personality this lady took a chance with me that many others may not have taken. When I arrived on Wednesday I was not sure if I was going to need the Friday night stay or not, I was hoping to go to Oklahoma City and spend Friday night, however I was very tired after being so on the go all day Wednesday & Thursday that I decided to go ahead and extend my stay a ABVI, when I called the desk to let her know I would in fact be staying Friday night so called me back to inform me that my card had been declined. I was in a panic and had no idea what to do, so I told her the truth. I had just processed an on-line payment for my card that morning and if she would just re-run it before I checked out I promised it would clear or I would give her my debit card (which would clear, but more than likely overdraft my account). She assured me that was fine and everything was going to be ok and we could work it all out when I checked out on Saturday. When I checked out Saturday morning I was so nervous that my payment may not clear until Monday and the payment would again be declined I again was in a panic… when I went to the desk I was shaking and nervous and with her big smile she said she already ran my card earlier that morning and everything was fine! I had such a huge relief, I had no idea what I was going to do…\r
more