Davis Eye Group/Star Optical

Ok so I've been bring my family here for a long time. The office manager used to be Ms Pearl and let me tell you the experience was always wonderful!! Now about over a year ago Ms Pearl was replaced with 'Rachel'. Let me tell you i will never be back to this location! After making an apt for my child and I for today because she was off school, i showed up to the office only to be told i never had an appointment!! Ok i guess i imagined making the apt with Rachel for today knowing this was the only day my child had off school! She has always been so rude to me and more concerned with other things rather than her customers. Now as for Dr Davis - he's just awesome! I just wont be returning nor sending new business their way!! more

First off, I was seen quickly when the ER doctor sent me there. However, on my follow up appt at the Mt. Pleasant office, I had a 9am appt, and was not even taken back to be seen until 11am, and even then I continued to wait, not leaving the office until noon! On my final appt, I had an 8am appt in Wilkensburg. They called to confirm on Sunday for the Tuesday appt. I arrived at 8am to a closed office. The answer machine said they open at 8am, I left a message. I then called Mt Pleasant office, which was open, and confirmed the Wilkensburg office was to be open at 8am. At 822, after standing in the rain for almost 30 minutes, I left another message on the answer machine, and then went to work. Haven't heard from them since - needless to say, I'll find another opthomologist to follow up with! Pros: referred to be ER doctor Cons: wait time! more