Daniels Jewelry

I've been doing business with this store for over 25 years. The quality, craftsmanship, service and willingness to please are impeccable. Especially the service received from Valery for the design and making of a special ring for my husband. Not the run of the mill jewelry store where you get ripped off. Quality and great prices and having the ability to have something unique. Most of the other stores in the area have factory built pieces that you see yourself coming and going in. Not here. I am also very pleased with the repairing of my good jewelry especially well pleased with the job that was done on the re-stringing of my pearls and the repair of my wedding band due to the rubies that are difficult to replace (odd shape & distinct color). Thanks Valery & the rest of your crew too! more

I had taken a piece of jewelry in to get fixed. When I went to retrieve my ring, I was asked for my ticket. I looked in my wallet, and had misplaced the ticket, but got out my driver's license and credit card, both with the name (which is a very unusual name) that they have with their handwriting on the envelope of my jewelry. The woman who accepted the piece was the woman who was waiting on me, and she recognizeed me. BUT... the owner stepped up to the counter, and said that wasn't good enough. I had to have the ticket. So, I went home, found the ticket, returned, put the ticket down on the counter, and said, ""Here is the ticket, let me have my piece now."" Yes, I was pissed. There was no reason that with identification I should not have been able to pick up my item. The clerk went to retrieve the piece, but the owner came up and said, ""I'm sorry, we don't have it."" I said ""WHAT do you mean you don't have it."" He said ""We don't have it. Perhaps we will have it tomorrow, you can come back."" I said ""You had it 30 minutes ago, when you sent me home to get my ticket!"" He shrugged and went to the back of his store. Now I was livid, had to call the Glenview Police department to come to the store, where they ordered the owner to hand over the piece. The owner even asked the policeman to hand it to me, because he now would not even look me in the eye. The policeman told him to knock off his shenanigans, and give me my ring. Pros: location Cons: the owner more