The esthetician seems to know her craft, albeit not being the most enthusiastic and attentive esthetician around.
May be she was so busy that day that she didn't pay any attention to the facial mask that she didn't completely peel off of my face. A large patch of the mask was still on the side of my lips, running down to my chin. It looks like I was drooling after a hot Italian male model. But wait, there are more unpeeled patches near my left eye brown. They were all clearly visible when I looked at myself on my car's rear view mirror.
This did not constitute a great facial!
What agitated me even more was how the checkout clerks did not bother to tell me I have patches of the mask left on my face. May be they think I like being a laughing-stock.
So I called the spa the day after. I informed the receptionist about the nature of my call, which is to log a complaint against her staffs. The first thing she did, without bothering to ask me to describe my negative experience, was to offer me some free sample products. How nice and generous, I guess I could end the call right there and be a happy camper, assuming that my goal for the complaint was to get some cheap sample products.
After explaining to her that I don't want any free products, and just want to log a complaint in order for her staffs to provide better customer services in the future, she then told me that the manager isn't in today. She then rudely hung up on me.
May be I should have tipped more than 20 dollars and spend more than $300 in beauty products to receive a more courteous response.
This is the epitome of poor customer services, and it is unacceptable in my book. If you want to be treated with care, respect and dignity, then I suggest you to avoid this place.
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