Project history: My driveway apron was sinking and holes were forming in the asphalt near where the asphalt meets the garage concrete floor. In 2011 I chose DMJ Asphalt to come out to fix the problem. Recently a new hole appeared on the apron that DMJ had previously fixed. I contacted DMJ to explain what was happening and to see if this was covered under warranty. They stated that there were no warranties on this and provided the contract I had signed stating this. With no warranty, I decided to cut out the hole and patch it myself. Once I cut into the hole and removed the asphalt I noticed large chunks of cinder block where the class 5 should’ve been. This didn’t make sense to me since the contract I had signed clearly stated that the underlayment would be class 5. There was no mention that large chunks of cinder block would be used to complete this project. I sent the below email explaining that they did not adhere to the contract by using class 5 as the base for this project and therefore they should be accountable for their work and that they did not adhere to their own contract. After I sent the below email I was then sent an email saying the owner would contact me to discuss the situation. After 3+ plus weeks of not hearing back from the owner I sent a follow up email essentially stating that DMJ must of decided that the work performed is up to their standards and quality was not their highest priority. I also stated in that email that I would review the company on social media. One would think if you had a customer that was questioning material used on a job that caused a portion of the asphalt to fail then the owner or someone would contact the customer to discuss this and do so in a timely manner. However, that did not happen! Instead, I received an email where the owner took personal shots at me. Who does that?? The owner is the face of the company and should portray the brand. The emails I sent are not rude and I do not take any personal shots toward the owner or the employees of DMJ. Feel free to read the exchanges below and decide for yourself if you would ever do business with a company that takes personal shots at a customer who paid over $1,400 for a job. DMJ states “Quality Paving For 3 Generations” I bet the previous two generations are shaking their head on this third generation!
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