Cycle Central

I bought two motorcycles at different times from Action Powersports in Savannah. They were friendly & took great care of me before and after the sale. I always got excellent customer service and shop work. Even little things like when I ordered a modular helmet which had a scratch when it came in. The girl behind the desk didn't hesitate, she just said, "" You paid for a new one, not a scratched up one. We'll get another for you right away."" The big thing, however, is that I bought the Gold Card coverage plan on both bikes. It's an enhanced maintenance plan that adds to the initial price but is cost effective over the long term. Being attached to the Military, I asked if Gold Card service was available around the country and was told that there is a network of dealers that honor it and I could get service in most major cities. When Uncle Sam moved us to El Paso, I found that West Texas wasn't in that list though. The REALLY good part though, is that since they have no shops in the area, they are pro-rating my service plan and refunding me the unused portion. I call that good customer service. They could have just said, "" Sorry, the closest available shop is 300 miles away, have a nice trip."" Pros: They honor their word. Good selection. Helpful staff. Cons: Shop stays busy but does good work. more

My husband and I went there to buy some bikes and at first the seemed really nice and understanding. Well when I totaled my bike and tried to cancel the extended warrenties I had purchased they canceled all but one, which of course was the most expensive. They said that the Tires for Life program could not be canceled. Well they lied. On the paper that I never signed but needed for the gap claim it says ""**The ""AP"" protection plan is only cancellable by the lienholder listed on the vehicle purchase agreement.**"" Well I called my lien holder and they have no clue about the program, so in other words they are trying to screw me out of $1400.00. When I went to talk to them about it they said its non refundable and when I mentioned what it said at the bottom and what my claims agent said he had no clue what to say. So DONT WAIT YOUR TIME. Take a small trip and go to Bluffton. They treat you right unlike Action Powersports. Trust me and my husband, its worth the trip. Pros: Decent selection Cons: Worst Customer Care EVER! more