Crown Honda Southpoint

Oliver is a great employee. He was honest and genuine throughout the entire sales process. He made great strides to help me find a great car within my budget. He was great with explaining all the features of my car as well as the purchasing process. I would recommend him to everyone looking to purchase a Honda. I am very happy with my new car and I look forward to working again with him for my next Honda purchase. more

I'm very excited because we just financed a new car and even cooler, we left the lot with a different car than we had anticipated. First off, I went to the Crown Honda website to see if they would trade in our Toyota Prius--yes, awesome! Then I filled out the details of the car we wanted to trade for, a Honda Fit . I had a very prompt and friendly follow-up call from Mr. Cedric and we set up an appointment to meet later that day. When my husband and I finally made it to the dealership, Cedric was with another customer, but Brandon took right over, with Cedric's okay. Brandon was super nice, laid back and eager to help us figure out what it was we wanted--we thought we knew, but we got there and were kind of overwhelmed. There was the Fit Sport, the Fit Basic, 5spd, automatic, pre-owned, etc., etc. We went for a test drive in the Fit Sport w/ automatic and it was like butter to drive-ahhh, lovely. While driving we chatted to Brandon about Savannah and how he thinks that Paula Dean's restaurant is so not as good as every one might think and how this old man there has a rib stand where you can get a gallon of the most delicious bbq sauce around. Brandon was clearly not trying to sway us one way or another, he was just allowing us to have our own experience. We decided that we did know what we wanted (the Sport), but we only had so much to offer (enough for the Basic). Boy did Brandon come through. After some caffeine-induced bartering from my husband and what was some talented sales-savvy from Brandon, we rolled out of there with a beautiful, blackberry pearl-colored Honda Fit Sport! You always hear about car dealers being so loud-mouthed and sleazy. Well, I'm here to tell you that it does not have to be that way. more

I love the drop off and pick up shuttle service more

The team at Crown Honda of Southpoint is incredible more

My first couple of trips and the customer service was outstanding more

I bought a certified, pre-owned Honda Fit at Crown Royal, and had a fantastic experience. I'm female and this was my first time buying a car, and I was a little nervous going in. So I was very relieved when Jay Burnell, the sales associate that helped me, immediately took some extra time with me to explain the process. How is financing handled? Insurance? What do the warrenties cover? Why is the new car warranty different than the used car warranty? etc. etc. He was very patient and answered all of my questions fully. I had called ahead to ask about the car I was interested it, and Jay had it pulled up and ready to drive when I showed up. Then Jay showed me another, similar car in the inventory. Even though it was getting late and the car was in the showroom, Jay pulled it outside and let me take another test drive. There were several iterations of negotiations over the price, which ultimately concluded the following day. I never felt any pressure to make the purchase or hurry my decision, and I feel very good about the car I got and the price I paid. more

I'm very excited because we just financed a new car and even cooler, we left the lot with a different car than we had anticipated. First off, I went to the Crown Honda website to see if they would trade in our Toyota Prius--yes, awesome! Then I filled out the details of the car we wanted to trade for, a Honda Fit . I had a very prompt and friendly follow-up call from Mr. Cedric and we set up an appointment to meet later that day. When my husband and I finally made it to the dealership, Cedric was with another customer, but Brandon took right over, with Cedric's okay. Brandon was super nice, laid back and eager to help us figure out what it was we wanted--we thought we knew, but we got there and were kind of overwhelmed. There was the Fit Sport, the Fit Basic, 5spd, automatic, pre-owned, etc., etc. We went for a test drive in the Fit Sport w/ automatic and it was like butter to drive-ahhh, lovely. While driving we chatted to Brandon about Savannah and how he thinks that Paula Dean's restaurant is so not as good as every one might think and how this old man there has a rib stand where you can get a gallon of the most delicious bbq sauce around. Brandon was clearly not trying to sway us one way or another, he was just allowing us to have our own experience. We decided that we did know what we wanted (the Sport), but we only had so much to offer (enough for the Basic). Boy did Brandon come through. After some caffeine-induced bartering from my husband and what was some talented sales-savvy from Brandon, we rolled out of there with a beautiful, blackberry pearl-colored Honda Fit Sport! You always hear about car dealers being so loud-mouthed and sleazy. Well, I'm here to tell you that it does not have to be that way. Every single person we interacted with at Crown, from the lady at the front desk, to Cedric, to Brandon, to the finance guy, Michael, was professional, as well as totally cordial. I know they are trying to sell cars, people, but I really felt like Brandon was rooting for us and no one was trying to sell us anything we didn't need--always a good thing! more

We came in looking to buy an Odyssey after doing some research. From the moment we walked in the door we were greeted and treated as if we were the most important customers in the place. Jake wasn't pushy or overbearing. more

I had received a recall notice for my 2007 Odyssey indicating two items needed to be corrected. I got to Crown just prior to opening and was the first or second in line. They offered to take me home and bring me back since the time needed to complete the work was about 5 hours. I received a call about 15 minutes before being picked up asking if I was be ready to come back. When I returned to the car was ready and had also been washed. A non warrenty item was also fixed at no charge. I will not hesitate to use their service department in the future. Pros: Everything was done by time promised Cons: None more

They you lure you into the service department with "perks" like a free shuttle and slick service area but then pad the bill by charging you to the nearest hour for any work done. If it takes them even 5 minutes to diagnose a problem you are charged for an hour of labor or @ $90. Then when they do the work a whole new hour is started. You are looking at a minimum of $200 plus the jacked up cost of parts for even the simplest fix. Their attitude is that they couldn't care less. Better off finding an independent mechanic who actually works for your return business. Pros: none Cons: Round up work time to the closest hour more

My old honda's transmission died. Before this,when I went to get it serviced the service people were not very nice and they didn't explain ANYTHING to me. It was very uncomfortable. However, when I leased a new car my sales manager, NATHAN E. DICKENS, treated me so great! I actually trust him (who can say that about any sales man?). He dealt with my family from Ca really well and he had tons of patience with me (I'm a female). If it wasn't for Nathan, I would give the place a 1 STAR!!!! more

I went into Crown Honda to purchase a Civic and take advantage of Honda's nationwide lease special of $199 a month for a 12,000 mile per year lease. Civics in the area are limited because they have been selling like hotcakes due to gas prices. Crown had one left and I decided I wanted to buy it but instead of letting me take advantage of the nationwide lease special, Crown came back at me with a severely inflated lease price ($320 per month - after a $1,000 deposit) and blamed it on supply and demand and the price of gas. Essentially they were price gouging knowing the Civic was in high demand. I found this to be despicable and unethical. Look I know dealerships are in business to make profits but for them to suggest this just shows how far this dealership will go to make a dollar. The gentleman who helped me knew very little about the Civic and what they were willing to give me for my trade was $2,500 less than Carmax bought my car for. Bottom line they really tried to screw me. One other thing while Im taking time to vent my frustration about Crown happened a couple years back when we took my wife's Accord in to be serviced. The service was great and affordable however our change in the ashtray was stolen. Of course this $3 in change wasn't that big a deal but it was the principle of dishonest service people behind the issue. I called back and told the service manager about and he said he would look into it. Fortunately for me there was Eren Martin, the internet sales manager at AutoPark Honda. They were willing to uphold Hondas national lease price and lease me the vehicle at the advertised lease price. Thank god for some people in this world with integrity. Bottom line: Crown Honda is a small time Honda dealership. Yes they have been in business for years but when you look at their total sales each month they always get hammered by the bigger Honda dealerships in the state. There is a reason for this.Do yourself a favor and head to Auto Park or Flow. Pros: Nice showroom and waiting area Cons: despicable, unethical, dishonest cheats more

Reading past reviews of this dealer i understand the vast difference in opinion. As a dealer myself for 29 years ive seen it all. I,ve been the salesman and i,ve been the guy in the back giving the prices and if either of the two r crooks...youll have a bad experience. And many times its not that they are crooks...just sloppy business people. Either way, in the case of THIS dealer i know that if a person is NOT satisfied with their experience that if given the opportunity, management will bend over backwards to be fair. But you must make your concerns known to those in charge. And they do TRY to hire good people...not always a perfect science. more

We recently bought two cars at Crown Honda in Durham and we had a positive experience both times. We really liked working with our salesperson, Mike Kramer who was helpful, informative, friendly and seemed more interested in helping us get the right car than making a quick sell. He is the internet sales specialist so you may have to go that route to work with him. It would be difficult to imagine that you would have a bad experience if Mike was your salesperson. more

This is contents of an email I sent a sales person and Crown Honda detailing our experience with them:

Obviously we did not buy a Pilot from you or Crown Honda.

The whole process with Crown Honda left us feeling dirty, cheated and lied to.

True, when you quoted my wife the price on the Pilot, you didn?t say that we would not be able to get the .9% financing at that price. But, based on our first meeting we were told that we would be able to get the .9% financing. You did not say that the .9% was tied to a certain price for the vehicle.

That is a lie of omission.

You told us a low price to get us in the door, and then changed things when we got there. It was a classic bait and switch routine.

The funny thing is, had you been straight with us from the beginning (by telling us what the Pilot would cost had we opted for the .9% financing when you gave my wife the quote on the phone) we probably would have bought the vehicle.

I was also troubled by the fact that you could not explain to me what the ?doc fees? were for. And when I told you that Carmax?s were a lot lower, you told me ?Well, that?s because they sell used cars.? And what is the price of ?doc fees? on Crown Honda?s used cars? The same as on Crown Honda?s new cars. So, that was another lie.

And who were you lying to? A loyal Crown Honda customer. In 2004, we bought an Element from Crown and had all the service for it done at Crown. Every oil change, tire rotation, check up, brake pad replacement, etc. Everything.

So, what did of your, and Crown?s, lie of omission cost you and Crown? It cost you a loyal customer. It cost you a sale. And it cost Crown thousands of dollars in future car service work.

I hope going forward you, and Crown Honda, will deal honestly and fairly with your future customers. Pros: They have cars. Cons: They act like typical car salesmen. Every trick. more

I was surprised by the earlier review. I've been going to Crown Honda since 2000 and never had an issue. They've always handled things quickly and professionally. The one time I had my brakes done and knew it wasn't quite right (they went further down to the floorboard than they had in the past), I took it back and they repaired it (no charge of course). Even times when they could have ripped me off, they didn't It's unfortunate the earlier reviewer had a bad experience. I continue to go there to this day. I would personally recommend them highly. I'm not disputing what the other review said. Just giving you my honest experience. more

Use caution and when choosing Crown's service department for any service. They charged me for service I did not approve and disregarded the issue I initially wanted repaired. Basically I was charged over $600 for something that wasn't fixed. When I brought the vehicle to a local mechanic, he charged me $4 for fluid and $10 to pour it in. Rear differential problem fixed. Beware of these crooks. Pros: nice waiting room Cons: dishonest crooks more

After going to 2 other (unnamed) Honda dealers in the Triangle, I ended up buying my new Civic from Crown Honda in Durham (near Southpoint Mall). While the other 2 dealers offered me a price about $300-$500 below Crown's price for the Civic, when I brought in my trade they tried to rip me off. I ended up getting a fair price for my old car at Crown and it more than made up for the difference in price. BTW, Crown got me a much better finance rate than the 15% one of the "other" dealers tried to stick me with. I will never fall for the "lowest price" scam again that the other guys tried to pull. There is much more to buying a car than just how much you pay. Thank you Paul and Alissa at Crown Honda, you really made my day! Pros: Honest, best overall value, treated me with respect, great financing department Cons: Hard to find, hidden near Southpoint Mall more