Crossroads PROMISED us they would provide my grandmother with Comfort Care in her final days. They PROMISED to keep her pain at a bare minimum. They PROMISED us they would be there with her when she was ""Actively Dying"" (their words, not mine) and they PROMISED us they would call us and let us know when her time was almost up, if we weren't already at the nursing home. Here is the true story of how they let me, my family and my grandmother down. Letting them ""care"" for my dying grandmother was the worst mistake my family and I made regarding her care. She was only a patient from October 15th-October 17th. On October 15th she was admitted to their care. She didn't have any pain medicine from 10:00am until 10:47pm. They blamed the nursing home, but if it truly was the nursing home's fault then why was Crossroads Hospice eventually the party that brought her medication into the nursing home from the pharmacy. On that same day around 11pm a crossroads employee told my sister and I someone from Crossroads would be coming to sit with my grandmother so we could go home and get some rest, and that person should be there between 11:40 and midnight. At 12:30 a cold, heartless woman arrived and coldly assessed my grandmother's condition. When we asked her if she would be the person to sit with my grandmother she said, No, she was a nurse, and crossroads doesn't have a CNA available to sit with my grandmother, and they had patients in way worse shape than her that needed assistance. Finally at 2:00am on October 16th, my sister and I went home to get some sleep, leaving my grandmother alone. The following day crossroads provided little to no care or assistance. It was all left up to the nursing home employees. Roughly at 11:00pm on the 16th I called Crossroads to tell them my grandmother was in extreme pain and needed more pain management than the nursing home could provide. They finally got someone out there at 12:35, it was the same useless, cold hearted nurse from the night before. She seemed irritated to have to be at work. She did very little for my grandmother, not even sure if she checked her vital signs, was very rude and cold to me, and then she left. I stayed that morning until 4:00am, that was the morning of the 17th. 4 hours later my Aunt received a call from the nursing home saying that her mother, my grandmother, had passed away earlier this morning. We were in shock. Earlier this morning?? Why didn't anyone call us sooner? When we arrived at the nursing home a whole team of people from Crossroads were there. They told us they were with my grandmother when she passed away. I specifically asked WHO was with my grandmother and they pointed to a shorter, curly haired crossroads employee and she said, I was there. Fast Forward to November 3rd. My Aunt receives a document from the nursing home with basically a medical play by play of the last 72 hours of my grandmothers life. And right there in black and white print it clearly says that a CNA from the nursing home discovered my grandmother dead at 7:03am and the nursing home had to call Crossroads to tell them that their patient had expired. What liars these Crossroads people are. What medical professional does that? Lies to a patients family and said, Oh yes, we were there, we were with her. And it wasn't just one person lying, it was the entire group. They deserve to be shut down. Please don't let them treat your loved one this way. Stay away from them. My grandmother's final days would of been much better if we had turned them away.
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