Crest Infiniti

We have been looking for a pre-owned Escalade for some time now and found it here what was impressive was how quickly they responded to my online inquiry and got me a great price immediately and when I came in we still got the opportunity to negotiate an even better deal maybe it’s the holidays and they’re feelin generous lol but whatever it is sure made our experience pleasant. more

Excellent service with Kevin and Jeff wonderful guys and nice to know they didn’t treat me different cause I’m a woman instead they treated me like a queen. I love my new CTS now this is luxury at its best! more

Had a great experience with Cedric and Duncan both of these guys were super cool, very professional and definitely know how to make a customer comfortable the entire time spent there was fun and no pressure. I will recommend this dealership to anyone! Plus I LOVE my new FX50 its amazing in every way! more

Happy to say my wife and I just had the best service at Crest Cadillac, we bought here last year but moved away and we’re here for the holidays and glad I came to visit service again\r \r this service department is unbelievable they tend to you immediately, take care of you, honest, greet, I feel like we cant say enough.. the waiting area is very nice, coffee is hot, service is OUTSTANDING! Wish we lived back here again, we don’t get this kind of service anymore. \r \r THANK YOU ALL FOR WONDERFUL SERVICE AND HAPPY HOLIDAYS! more

Brad, you?re one of a kind and wanted to make sure we share all the good things you did for us. I want you to know I?m extremely appreciative for what you and your team went through to get us the right rate, payment, customer service, and car that fit us best. I cant believe you guys all stayed to work so late just to help us out. Im a VERY happy camper right about now and so is my wife, trust me? I haven?t gotten to drive it yet?. I guess that?s just life huh? hahhahaha? more

We went to research the Cadillac SRX trying to find a car that fit our needs and budget. We had several vehicles in mind; Volvo XC60, Nissam Murano, GMC Acadia and the SRX. Tony did a great job showing and explaining all the details of the SRX, he made the experience fun and exciting. \r \r We told him that our decision would take about two to three weeks and he was understanding and not pushy at all. \r \r We went to all the other dealers and were just about set on the Volvo and decided to take a second look at the SRX. Bruce at Crest Cadillac was wonderful staying past 8pm to answer all of our questions and help us compare the two cars. After a night to sleep on our decision it was clear to us that the SRX and the service that Crest Cadillac provides could not compare to the others. Before leaving the lot Tony and Bruce sent us over to Greg Vetrano's department to explain all the features of the SRX. He was patience and took all the time we needed to make sure we were comfortable with the car's features. \r \r I would recommend Crest to anyone in the market to buy a car. They understand customer service and know how to make the car shopping/buying experience fun. \r \r Oh and they got us a great deal, they worked hard to make the car fit in our budget. more

The reason I gave ""5"" ratings is because this dealership deserves it. Every person we came into contact with was helpful and courteous. The sales personnel, Nancy and Tony worked for five hours to find the exact car we wanted and worked tirelessly to work out the payments that fit our budget. \r \r I have NEVER experienced such good salesmanship. There were no pressure tactics--just genuine helpfulness. I appreciate being treated so professionally. They made me feel important and respected my views on what I wanted in a Cadillac.\r \r I will recommend this dealership to everyone. more

In early March I purchased 2 new tires for my 2007 Escalade. I had a blow-out less than 30 days later and called the dealership for a replacement since the tire was covered under warranty. When I arrived at the service department I was told that they were not sure they could replace the tire because they believe it was my fault and I must have hit something. I did not hit anything, tire blew while I was driving less than 30 mph in my neighborhood. After 3 days and numerours calls to the Crest service department I was still getting the run around. Basically, everyone was calling me a liar and telling me it was my problem. \r \r I called Mike Brosin the GM, he said he would talk to the service team and call me in 30 minutes-well 13 hours later I still had no response. I left a message for Mike Brosin to call me back. Lisa Butler called back and said Mike was out of town and unavailable and she would talk to the service dept and get back to me. She called back and said that since I was a loyal customer they would replace my tire, but not the damaged rim,if I wanted a rim they were priced at $800. I told her that I would accept the new tire and needed to talk to my husband about the price of the rim. After checking the internet and finding a lower priced rim I called back and left Lisa a vm to please put on the new tire, but we would not buy a new rim at this time. She then called back and said ""if your not going to buy the rim from Crest we will not replace your tire"" I told her that in this economy I was not going to spend $800 when I can find it 60-70% cheaper. She argued with me that I had to by the rim at Crest and I informed her that this is a free country and last time I checked as a consumer I could purchase a product anywhere. Lisa was mad and told me she would have to talk to owner and call me back. I was so fed up with this whole process that I called Lisa and left her a vm stating I did not want to do business with Crest and would pick up my car ASAP- I would rather buy a new tire from someone else than deal with Crest. Lisa called me back within 5 minutes and informed me that they would replace the tire and the car would be ready for pick-up by 5:30pm. \r \r When my husband arrived to pick the car up several things happened-the GM Mike Brosin(who suddenly apeared from ""out of town"") got into a shouting match with my husband and asked him to step outside for a physical altercation! He proceeded to tell my husband that Lisa Butler never told me I had to buy the rim from Crest . My husband did not back down and finally Mike Brosin relented and apologized and told my husband that when we purchased a new rim to bring it in and they would put it on at no charge. So......as my husband got in the car to come home the battery was dead because Crest had left the back hatch open and.....drumroll please.....there was no new tire and my spare was still on the front....NOTHING had been done. I am no longer a Crest loyal customer-taking my business to Sewell Cadillac to deal with professionals who believe in customer care. Cons: Mike Brosin and Lisa Butler-""F"" in Customer Service more