Crest Infiniti

I went to lease a new 2011 Infiniti G37, and it has been a giant headache ever since. I entered the dealership with my cosigner, and we were both told to sign all papers digitally without even looking at them! Caught up in the rush, I went ahead and signed just so I could have the keys to my beautiful new car in my hand. I later found out that the deal they gave me was no where near the deal that was originally drawn up the week before, but my payments were the same (must have been a math mistake on their end.) I was frustrated from this, but I didn't get too upset because I'm the one that made the decision of not reading carefully over what I was signing. The dealership told me that the financing was 100%, and I was good to go. Them knowing that I would not sign anything without being approved for financing, I was assured I was approved and would not have any issues. I received a call two and a half weeks later telling me the financing has fallen through, and to bring the car back, or purchase it at a higher price. I declined this offer, as they had cashed my check, and I had the signed documents of my lease and told them I would be seeking guidance from legal counsel. On October, 29th 2011 a representative of Crest Infiniti illegally repossessed my vehicle. I have since taken legal action against the dealership. My sales person was Seth Harwood My finance manager was Rob Shawnee I even had the pleasure of speaking with the GM Mike Brosin on multiple occasions. You can view the full police tape on youtube by searching for ""Crest Infiniti Illegal Repossession "" youtu DOT be/wShW76pnkPY with a link to the press release containing even more details! more

I have purchased multiple Cadillacs from Crest and am very pleased with the customer service I receive. Randy is the best. He really takes the time and is always concerned. more

Best experience I?ve ever had in buying a vehicle! Mike Malone was a doll as were the finance folks! When I picked up my vehicle, it looked gorgeous! I realized the next day that I didn?t have my floor mats and all I had to do was call Mike, and he made sure he had the mats for me for pick up the next day. Everybody I came in contact with at the dealership was wonderful. I will most definitely be a repeat customer! more

My wife and I had the ideal experience purchasing our first new vehicle. The ENTIRE staff at Crest was fantastic. Especially Dom!!!!!! I will gladly recommend your dealership to anyone I encounter, in the market for a vehicle. more

Ed Elizondo is a very professional and honest sales representative of Crest Cadillac. This is the second vehicle I have purchased from Crest Cadillac since 12/2010. I purchased a 2010 CTS in 12/2010 for my wife and returned to Crest Cadillac to purchase the 2011 SRX. I have recommended Ed to my friends who are looking for a new car. Thanks again to Ed and the rest of the staff. I look forward to purchasing my next vehicle at Crest. more

This was the BEST car buying experience I?ve ever had. It was fast, easy and painless. The whole transaction took less than an hour compare to the hours and days it took with other dealerships that I had dealt with in the past. I also received numerous follow-up phone calls after taking ownership of the vehicle, which never happens with the other vehicles that I purchased elsewhere. more

My sales rep Dominique, Kevin the business mgr, and Eric the delivery coordinator offered one of the best buying experiences I have ever received. Perfect. more

Despite the difficult analysis, I rate the service and the tech excellent. They both worked closely with me to get me going on my scheduled trip and succeeded. more

Brian Oldham is the reason our family uses Crest services. He always get the cars fixed quickly and does an outstanding job. more

April Atkins was professional, knowledgeable, timely in her response to my inquiries and wasn?t too pushy, which made the process much easier. more

Jolly was great. I talked to him about what I was looking for and he put me in the perfect car. I would recommend friends to check out Crest. more

From Kirk in sales, Daniel the sales manager, the Finance department to the delivery department I am very pleased with the personal attention I was given. Gene and Bryan in the service department are the reason I keep coming back to Crest. more

I have never had a better experience purchasing a car. Not even close! I am so happy with me sales person and the dealership. I was in a bad place with my other car. 200,000 plus miles and two more years on the note. Mr. Sabu really helped me out with a reliable used car. And low payments even though I was upside down on my other car. Great experience! I?m so thankful I stopped by that day! more

Excellent and pleasant experience. Everyone I worked with has been fantastic. Couldn?t be happier. Our salesman was very interesting, helpful, knowledgeable, and professional. more

This is my 4th Escalade and I make a pledge to Crest because of the service I received, the next purchase will be from you! We just moved here a year ago from Tyler and our previous purchases were at Waggoner Cadillac in Tyler. I was treated by your dept as if I had purchased my cars from you. I have told everyone about how incredible this repair experience was and recommended Crest highly. more

Tux (sales rep) was fabulous as was Miles more

Anthony Sabu was very congenial and went beyond the call of duty to deliver my vehicle. He is absolutely great. more

Crest is extremely customer oriented. Our sales representative, Dan Meeks, was great and gave us the best service one could imagine, including delivery of our new SRX to our home. We are repeat customers and were glad we could work with Dan again. He should be salesman of the year if he hasn more

From start to finish my experience at Crest Cadillac was amazing. My salesman Anthony was so friendly and I really appreciate his attention to detail. He found me the perfect vehicle at the perfect price and I am happy to say that I am truly completely satisfied with my overall experience. Eric in the vehicle delivery department was also very helpful when he showed me all of the features of my new CTS. He also sent me a follow up email and called me to make sure I didn more

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