Crawford Complete Auto Inc

The first time I went to Crawford, they wrapped up my oil change and tire rotation in under an hour, and I was satisfied. The second time, it took just over 4 hours, and came to over $90, which blew my mind. This is more than $20 higher than other nearby shops I have used, including Southern Wake Auto. My take on this shop is that it is a solid choice for real mechanical work, but they are not priced to capture the maintenance market. Ask for a price before you make the trip over to have any routine maintenance done, then shop around a bit- I promise you, it will pay off. more

Every now and then Crawford's will have a car on the lot for sale that they worked on. I was not familiar with them but a good male friend of mine was and highly recommended any car they have. I wanted an inexpensive and dependable car and they had a 1999 Toyota Camry they had worked on and were selling. I liked it and purchased it and they were wonderful!!! Check engine light came on and I called and they said bring back and they will fix it. I highly recommend Crawford's for being good, fast, honest and fair!!! more

I can honestly say after reading all of these reviews! I am absolutely prepared to say that anyone who dares to give Crawford's a bad reputation need not do so for they do not deserve it. My mother has been taking her car to them for the last two years and every time, we get friendly service and a cheap bill! Crawford's takes the time to pinpoint the problem and not stop till it is fixed! :) They know what they are doing and I would refer them to anyone. You pay way less than what a dealership would charge you! You won't be disappointed if you take your car here! We absolutely love these guys that work there! :) I will continue to take my car there is I ever have any problems! more

My family has been using Crawford for nearly ten years, since our neighbors told us about the ""garage just down the road"" that they had been happy with. We've been satisfied customers ever since, bringing a succession of cars to them for both routine maintenance and occasional unexpected automotive disasters large and small. more

My husband and I have been taking cars to Crawford Complete Auto for 20 years and have always been pleased with their professional yet friendly service. They have gone the extra mile diagnosing and repairing our Ford, Pontiac, Saturns, and Hondas, and they are by far the most honest and straightforward folks I've ever dealt with at any auto repair business (or any other business for that matter). They don't do any unnecessary or unwanted repairs, and if they make a mistake they own up to it and make it right. When my single young girlfriend was buying a used vehicle, I sent her to Crawford Complete Auto to get a pre-purchase inspection because I knew they would treat her well. They let her know about a couple of things she should have the dealer fix as a condition of purchase. more

I've been taking my cars to Crawfords for years now and they've always done a great job. They are curteous, knowledgeable, and go the extra mile to try and save me money. My Accord, my wife's Corolla, and our daughters Focus and Cobalt are all in good hands at Crawford Auto. I trust them and that's the best complement you can give a mechanic. more

Can't say enough about this repair shop, they are a great bunch of guys specially Jason who works at the front desk. They have worked on my Range Rover, Ford, and Chrysler Pacifica. They tailor the service to your need unlike a dealer charge a fair price for the work they do, best of all they are honest. more

I can say that when i was an employee we had top service. i also can say in 2008 it went down hill starting with the service writer Jason and they hired new wanna be techs. I will start with jason , on any given day he needs a tampon and that reflects his customer service. Next we have a new mechanicbob sorry i can't call him a tech, he is a former meth addict and alcoholic. I have caught him stealing from customer cars. comes to work sweating like a pig when its 35 degrees. WHAT DOES THAT TELL YA. There was a mechanic named Ken he was hired out of shame for what crawford had fired him for. REAL GOOD TECH IF RANDALL HELD HIS HAND. WILL YOU GET SCREWED IF NOT NOW ] EVENTUALLY,..I CURRENTLY HAVE THREE LAWSUITES IN PROGRESS AGAINST CRAWFORD AUTO [ HOPE YOUR CAR ISN'T IN THE BUILDING WHEN THE SHERIFF LOCKS THE DOORS. ALOT OF FRAUD , THEIVING, LYING , STEALING, CHEATING, GOING ON. AND THEY CLAIM TO BE CHRISTAINS. Cons: to many more

(The comments box only allowed 500 characters. I posted my response to iceref63's here in the review section. In order to do this it was necessary to rate my review to proceed. I selected three stars, based on what I felt our performance merited.) more

I seriously recommend somebody other than Crawford Auto. I had my vehicle towed there due to not starting and told them that there is probably something up with the starter or the starter solenoid. They told me that it was a loose battery connection ($20 charge for battery service) and did a ""no start diagnosis"" ($80). I don't think they even disconnected the cable from the battery (radio station presets still there). Told them that it was not the battery cable but they did not believe me. Couple of days later, same situation, no start. I diagnosed the problem myself being a bad starter soleniod when warmed up ($15 part) and am right with the diagnosis. I contacted Crawfords to ask for a refund for the diagnosis charge since they diagnosed incorrectly. Person at front counter would not give a refund but told me that he would talk to the owner. I told person at the front counter to have owner, Ronny Crawford, to call me about this matter. As of today's date, he has not called. At this point, I do not put much faith into Crawford's work or their ability to diagnose issues correctly. Cons: Did not diagnose porblem correctly more