Cramer Toyota Of Venice

In an effort to assist a friend with paying the final payment on his repair bill Paula had a rude and arrogant demeanor. Standing up for myself and my friend I told her she was being unprofessional and that wasn't going to be tolerated. She hung up on me. When I called back I asked to speak with her manager, Vinny. When he picked up he was instantly rude, didn't let me say a word and instantly hung up on me. I then called back and left a VM for the General Manager Brian to give me a call to correct this rude customer service. Through a good customer service experience they may have added me as a future customer. Instead I'm so disgusted that I'm writing the first negative review I've ever written about any company. If I hear back from the General Manager with an apology I'll follow up on this review with that update. My thought is if they treat someone trying to pay a repair bill for a friend like this. How do they treat other people who are their customers? Unacceptable. Hopefully they learn from this and Paula and Vinny are taught this is not how you treat someone who isn't even your customer YET. more

Knowledgable salesman and excellent deal on a 2012 Prius 3. A pleasure working with him. more

Wanted to share that I had a wonderful used car buying experience at Cramer Toyota. I want to say thank you to Fran in used cars for going the extra mile on my behalf. Thank you to Randy also in the used car sales dept. for all the extra help he gave me. Thank you to Mario and Jeff for their assistance with financing. And last but not least thank you to Jeff for being so speedy with the paperwork. You all are an A team as far as I am concerned. You all truely made me feel like you really cared about me as the customer...not just another deal!! My experience with you all made me feel like your motto says, "You treat people right." more

It's been over 7 months since we purchased our pre owned cert. Avalon from Cramer through your fabulous representative, Evans Lampos aka. "The Golden Greek" and the delight and pleasure he brought to the experience has yet to subside. When the Mgr initially informed us that there would be a 5% upcharge to attain the services of the incomparable "Golden Greek", we were a bit apprehensive, but the decision to go ahead and have him guide us through the experience was certainly unforgettable and has been paying joyous dividends since. What a return on investment!!! He's a great guy who truly cares about his customers and additionally, confirms the brilliance of Cramer management in retaining his services. Thanks again!! more

I bought my new to me used Camry from Darry at Cramer Toyota. He made me feel like a queen. It was my first big car purchase without my parents and Darry helped me through the process more

After making it clear that a satellite radio system was a requirement for a purchase of a 2008 Prius, the sales person suggested that I get the standard Prius and purchase a 3rd party radio add on. When I got the car, it didn't have an axillary port making it impossible for me to use the radio add on that I had purchased. The dealer seemed uninterested in resolving the situation. more