Coyote Carpet Cleaning, LLC

I was very happy with everything and with Tom but the pet stains are still showing and there was an odor that took about 4 days to go away. I'm sure he did the best he could with what he had to work with. Overall I am always happy with your service. more

Representative was professional and did a good job of cleaning our carpets. more

I had a rug cleaned under my dinning table. It has fringes and I was told that the fringes would not be able to be cleaned properly. Did not have tool to specifically clean the fringe. I should have been told this prior to the appointment as the rug was one of the main items that I wanted cleaned. more

Have used them many times they are thorough and thoughtful with attention to detail. Honesty is always there and they will tell me if something can't be removed or to what level I can expect it to come out.. Will continue to use their service in the future. more

I wrote everything I wanted to say in the summary more

Prompt, efficient and quickly finished. I will be back. more

I really like to use Coyote Carpet Cleaning. Even though my business is located in Peoria, they always gladly come out to help us out. Everything always looks great and the people are super kind. more

Arrived on time. Our experience was stress-free due to the fact that all of our options were explained in a professional manner. The technician was polite and efficient in all aspects. My husband has cancer and is extremely sensitive to odors, and so the carpet deodorizer used at the completion was a concern,however the technician tested a small area first to make sure the odor was acceptable, and it was. The carpet and area rugs came out beautiful !! The entire experience took about an hour, which was FANTASTIC !!! For satisfaction guaranteed......... Call these folks !!!!! more

Very satisfied more

I WILL CERTAINLY USE YOUR SERVICE AGAIN IN THE NEAR FUTURE. WILL ALSO RECOMMEND YOUR SERVICE TO FRIENDS. TOM WAS VERY POLITE AND HELPFUL. CAYOTE CLEANERS ARE GREAT. THIS DIRECTORY IS VERY HELPFUL TOFIXIT. more

I cannot honesty say I was satisfied with the service. After Chris finished cleaning around 9:45 am, I turned on the ceiling fans and a floor fan, opened the windows and left for the rest of the afternoon to do errands while the carpet dried. That usually takes 4-6 hours. Imagine my chagrin when I returned home at 6:45 PM, to find the carpets still COMPLETELY SATURATED after almost 9 hours. When I walked across the carpet with sock on, the socks were sopping wet. I could not move furniture back in place, nor do anything really with the carpets so wet. I had to leave the ceiling fans and floor fan on all night----it was colder inside my house than outside. I have NEVER had such wet carpets after having them cleaned. The one bedroom without a ceiling fan was still damp this morning at 8:00 am. I have moved the floor fan into that room for today. What concerns me is whether the equipment that is supposed to "suck up" the moisture and dirt was working at all. So no----I will not be giving any referrals for Coyote Carpet Clelaning. RESPONSE FROM Coyote Carpet Cleaning: We apologize for your inconvenience. When we apply a major pet treatment, it takes sometimes days to dry, that is actually a good thing because its an enzyme treatment. The more time it is wet, gives the enzymes more time to work. It is always best to leave the areas covered with the plastic. I am sorry that the technician didnt explain that in greater detail. We will address it in our weekly training. more

I just purchased a new home and was having Coyote clean my big rooms so I didnt have to upon moving in. After they did a prelim inspection(which I did not know they would do but was thankful they did), there were some pet issues that arose last minute. Coyote was very thorough in physically showing and explaining to me what the issue was and what issues would occur if the problem was not taken care of.I wound up having to pay quite a bit more than I had planned but it was much needed and worth it in the end since I have 2 small children to protect. And the work was completed same day before i even return home from work. more

We had our carpets cleaned before by another company and when it was dry the fibers felt crispy which meant to me that there was a residue left over. I love the feel of my carpets after this cleaning, they are soft. more

Had a good Job..Would like to see baseboards cleaned when steaming carpets.. Some stains would not come up, Missed closet in NW room.. Otherwise.. looks good.. more

Excellent job, on time, very efficient more

I had gone with a different carpet cleaner at first, but they kept adding charges and changing the price, so I cancelled with them. I found Coyote in a neighborhood circular and decided to try them. The tech called and said he would be a little late, but I was OK with that, as long as he let me know. When he got to my house, he was very competent and pleasant. The carpets were not very dirty, but I just wanted to "freshen" them up a bit and he told me it was a good idea. It will make the carpet last a lot longer. The price was as quoted and the work was excellent. I will use them again. more

Accommodating and professional showing excellent expertise. more

The tile and grout look really good. Tom did a great job and is also very friendly and helpful. more

When serviceman arrived he thought he was to clean only the carpets, as indicated on his work order. I showed him where we had requested both carpets and tiles at the Home Show. He did complete the request. Don't know where the mixup was, apparently at the office. more

Tech. was on time friendly and a pro.I will be callling them back for sure.Job looks great !! more