Cox Communications Digital Solutions Store

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742 E Glendale Ave 180
Phoenix, AZ 85020

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(623) 322-0639
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Reviews
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Best

My DVR wasn't working right. I located my closest Cox store. Noticing the bad reviews here, I entered with some trepidation. I arrived just as they opened at 10 AM. There were...

Worst

(rated under protest)\r Typical Cox. Few locations, fewer employees and miles of customers ahead of you. Employees either don't care, don't know or don't have the authority to pr...

Aptly Named 8/13/2011

(rated under protest)\r Typical Cox. Few locations, fewer employees and miles of customers ahead of you. Employees either don't care, don't know or don't have the authority to properly address cutomer concerns. Gimme Gimme Gimme is their mantr. My husband and I are currently engaged in a game of chicken to see which one of us will take the bipolar dvr in for a replacement. I've offered to just return it. As long as I don't have to park the car or bring another one home- i'd be happy to return it. more
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They did the job for me. 6/8/2011

My DVR wasn't working right. I located my closest Cox store. Noticing the bad reviews here, I entered with some trepidation. I arrived just as they opened at 10 AM. There were a number of folks ahead of me, and I envisioned waiting 30-40 minutes. But, my name was called quickly. I handed my DVR to the clerk. He exchanged it for a new DVR, no questions asked, and I was out the door at 10:08 AM. \r \r I have had complaints about Cox in years past, but I don't know how they could have done any better with this issue than they did. If we are quick to blame, we should praise when it is due. more
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Worst customer service ever 9/16/2007

They are rude, they are late, they do not resolve problems, they blame everyone for problems and will not take resopnsablity for it. Pros: They have the best internet service Cons: Worst customer service ever more
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Additional information
  • Hours: Mon - Fri 10:00am - 7:00pm Sat 10:00am - 4:00pm
  • Neighborhoods: Camelback East
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