I write this review after having visited the club in the hopes of speaking to someone regarding some of my concerns. I ended up canceling my membership. The equipment at the Okemos club is, for the most part, outdated. Currently the weight room is being compromised by a track used solely for personal training. This makes it difficult to walk around in that room, let alone do weights. The pool is kept at a temperature for water aerobics, and I was informed that it will remain at this high temperature, because the water aerobics people complain louder than the lap swimmers. Whenever I have mentioned any concerns to the staff at the club, including today, I get the impression that nothing will be done to address my concerns, and that the gym really doesn't care. I gave the gym an opportunity today to keep a customer, and the gym didn't take that opportunity.
Pros: location
Cons: equipment, customer service, employee attitudes, maintenance
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