My fiancee and I recently purchased a house through the Countrywide office in Torrance. One of the many complaints, Nick Costa threatened to take back our loan just THREE days after they sent us the form, (and after one month after the house was legally ours), because they forgot a form! The day we finally scheduled a closing time, this office had to re-print our closing docs THREE times (and there were STILL corrections that we had to initial next to)! We had to wait and re sign most of the paperwork multiple times. There were very simple errors that should have been caught with a good proofreading, but I am fairly certain that no one bothered to proofread our documents as there were many glaring, sloppy mistakes. About one month after we finished closing and the house officially ours, Nick called to say that there was a missing warranty form. This form should have been given to us prior to closing. Nick repeatedly called us and on Thursday, just THREE days after the form was sent, he leaves us a voicemail threatening that they will pull back the loan and take back our house! We have tried to call Janis Preslo at (310) 370-4633 #220 over the course of two to three weeks to complain about our situation, only to receive absolutely no feedback or attempt at contact. Countrywide doesn't care about its customers--they just want your money.
Pros: No pros
Cons: Sloppy, unprofessional, rude, service lacking in knowledge
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