I brought my computer to this business because I needed my computer to be factory restored, ""like new"". I wanted my C and D drive completely cleared with Windows 8 reinstalled to my computer, did not care the cost. I made this very clear to the technician working there. He told me that it shouldn't be a problem. 2 days after giving them my laptop I was getting a little concerned, so I called for the status of the restore. The technician said he was unable to look into restoring it because he had been dealing with ""larger priorities"" at the time. Apparently some customers are more important than others. 3rd day I called and demanded my laptop back. Once I got a hold of the technician he told me he was unable to complete the restore on account of being unfamiliar with windows 8, and how to reinstall windows 8 (something you should probably know or plan on figuring out if one of your main services is System Restoration). He also said he had found some minor viruses on my computer and asked if he should remove them. I did recall there being a minor spam-ware virus in my internet browser (which took about 2min to remove), and figuring that these guys were truly professionals, I agreed to the removal. I came to pick up my computer next-day. I showed up and payed the 75.00 fee (if I knew what they done with my 1200 laptop, I would have never payed). When I got home I opened my computer and they had left all of their virus removal software still installed. All free software of course, all of which anyone with a basic understanding of computers can download and use themselves and remove afterwards, including AVG antivirus and Malware bytes. There were also some diagnostic tools left on my computer which were never there before, and when asked about them, they of course denied any involvement. Free antivirus software like this can be spam in itself, oftentimes damaging/ deleting important system files, so I tend to avoid using them, let alone download and use them on another persons computer.
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