Computer Annex USA

Boy, some people can be really mean spirited and tell big lies. I just went to Computer Annex the other day and brought few things for our home computer. The store is open and doing well.\r \r We have shopped with them for about 10 years. Whenever we need to have work done on our computers, we go to them. We purchased a X-mas gift for our daughter as a going off to college present with the bag and accessories and she loves it. In fact everything is top of the line quality and they really stand behind what they sell.\r \r The repair people explain the service, the sales people explain the product and they go over and beyond to help; this is what a neighborhood business is all about. more

The Address and Picture you show for Computer Annex USA in Ontario CA 91762 is incorrect and a disservice to this local business that is almost a landmark.\r The Correct information is as follows;\r Location/Address:\r 115 N. Mountain Avenue.\r Ontario, CA 91762\r ( at the corner of Holt Blvd./Mountain Avenue)\r it is obvious that someone had added the new and beautiful picture of the location, yet left a rundown old picture that is not the building and location. what a shame, that Citysearch will do this to a business in this tough times. you have a moral obligation and also a legal responsibility to update the correct information for this family business. more

I went here to get my computer wiped out, and I am glad to say that I was very please by the service they offered me. The cashier was super nice and the tech successfully repaired my computer, and It is now running good as new! Would definitely go there again!!! more

For the Lady that wrote down that she got asked out by the Manager all i can say is that I helped her that day with her Computer purchased. I did her invoice, and the Manager wasn't even having a conversation with her (it was with her friend that they were having a conversation with.) Moreover, her computer had 90 days warranty and clearly stated by me and the invoice received that the software wasn't included in the warranty that means if she got Viruses or any attempt to change settings on the software the warranty doesn't cover it. After, when she took the computer her and her friend were talking to My Manager about going to Listen to Jazz and that was it. I never heard him speak to her alone. \r \r Moreover, when the husband brought back the computer to get fix the computer had a fake copy of Windows Vista with Virus. Clearly that Is not cover under the warranty. The husband got mad and was cussing at the Technician saying profanity and threatening him. Not the proper way to treat someone. \r \r Here at Computer Annex we do Honor your warranty, but as everything it has exceptions. It's clearly stated that Software is not cover under warranty. We install an OEM (original version) of Windows. We are not responsible for Viruses or any change done to the system. \r \r Please, don't get fooled by people that just because we don't do what they want they start writing bad comments (unfortunately it's always easier to write down a bad comment than a good one). We have been in business for over 10 years, we know what we do and we are here to help customers. We have a lot of repeated customers and to us that's what we are about. \r \r Please if you have any question give us a call or come visit and prove yourself that we are not like they say they are. \r \r Thank you, \r \r Ale more

The older African American guy that runs the place tried to ask me out when I bought a used computer from him and then refused to honor his warranty when it crashed 3 weeks later. The guy is a total creep, do not shop there. There were people in there screaming at him about the junk he's selling while I was there trying to get him to honor his warranty. What a nightmare. more

Computer Annex USA, located on 115 N. Mountain Ave., in Ontario, California is a full service computers and electronics discount store. The Staff are very knowledgable in their business and they provide excellent customer service.\r \r I contracted a virus in my computer and it took them less than 36 hours to fix the problem and return my computer to me. My computer is now in excellent working condition. Thank you guys!!! Strongly recommended for any computer repairs and services. more

I JUST STARTED WORKING HERE AND THE BOSS AND CO-WORKERS ARE VERY NICE. WE HAVE GREAT PRICES WE ALWAYS PROVIDED GOOD CUSTOMER SERVICE AND OFFER GOOD DISCOUNT PRICES ON LAPTOPS AND DESKTOPS. more

Computerannexusa is the place to go. I had bought a laptop computer from Frys electronics. The latest sony i7 laptop with windows 7 and everything. A few weeks after my perchuse it wasent working right unable to connet to the internet consistently. I tried to have this problem fixed but know one could help me identify the issue. i tried Frys of couse and Best-buy before a friend told me about Ike, the Tech at computerannexusa. They foud the problem, fixed it while i was there to check it in for service. I even saw the laptop i had bought from Frys there with the same exact specs and everything for $400 less, I ended up buying that same laptop again from Computer Annex USA for my wife as a Christmas present, so i paid only $1100 for an item that i orgainally paid $1500 a few weeks before then. \r they are very knowledgable in computers and stuff. I really will recomend them to anybody looking for great deals and service. more

First off let me say that the person who left that great review on this account is actually the owners son! Go into the store on the weekend and you will see him there. He has about a million children. Anyway I purchased a computer there and was totally ripped off. I was lied to about the year of the computer and I paid over $700 for a 4 year old computer! The computer does not have the minimum requirements to run any program that is not already manufacture installed. The owner promised to retrieve the office programs as all the computers he sells come free with office and of course he does not have that for me. Their return policy is outrages. Everything is over prices garbage in that store. You are much better off Ebay shopping or taking a trip to frys! I wrote a rip off report about this company. Seriously people do ur homework before you buy to avoid shopping here. Just came back to see the reviews left on this place, since before I had actually left my review the owner of this place has writing himself reviews, and not only has he written himself a review all of his children and employees have written this place reviews! BEWARE more

I have nothing else to say but that the previous two reviews were untrue. I have been using computer annex as a refrence to my networking clients and am a regular costomer myself. they have a great selection and are more thtan happy to advise you over the phone. They also have refurbised laptops starting at 149.00!!! yes 149.00!! and they do have refurbished laptops w/ wifi for 179.00 with dvd and cd combo drives. I purchased a toshiba tablet pc from them and i am more than happy with my system along with the clients i have refered over the years. more

Just to make is simple on all of you going to Computer Annex. It would be worth the 20 more minutes to drive out to Frys Electronics. I thought it was very inprofessional that one person might have been a manager or owner comes out as I'm looking around and he did not realize I was there. He like almost screamed at them and told them if he does not see sales he will only pay them half their check and give people a bit of a hard time to make returns to offer them a repair service at a small discount. I walked out in front of the owner/supervisor as he got calm and asked if I needed help. I replied no thank you. Honestly his prices are too high and he sells used beat up computers and some new but mostly used. I would say most of them are over 3 years old. On the laptops, you can pick up a new one at Frys for less than $200 refurbished and higher specs. Just shop at Fry's. more

I heard about this company on a local broadcasting show that recommended it, so i went and took a look at their physical store. I saw a new laptop that interested me and bought it. I thought the deal was great until I found out that the manufacturer had a new model in the market that was better in every way and cheaper. I had the computer for a couple days and decided to go down to the store again and talk to the manager. I waited for 30 minutes until I actually got to see him. For the few seconds I got to talk to him I described to him that I wanted to return the computer and order the newer model from him. He then goes into his office and leaves me waiting for another 30 minutes until his secretary lets me know that he is looking and that I should come back another time. So I leave and contact them the next day. His secretary tells me that he isn't there, to call later. I call later. Now she says that he is busy that he will call me. So it's goes on like this for 4 days. I could not get in contact with him, (keeping in mind that I have 7 days to return the item). Time passes by and nothing happened. I look at their policy on their online store stating that any return will be subject to a 15% percent restocking fee. Little that I know that at their physical store the restocking fee was 25%?! 1/4 of the price! Inconsistent and ridiculous. They also state that, ""We will match any nationally advertised printed mass circulation prices on the same in-stock items/offers-ITEMS WITH REBATE OFFERS ARE WE CAN NOT MATCH."" (computer annex usa corp- 'terms and conditions'). NATIONALLY ADVERTISED PRINTED price? That's a stretch, considering that they sell out of date, used , refurbished or discontinued models. I just hope no one has to go through what I went through. Pros: You could look for products elsewhere Cons: Horrible everything more