Community Kia

Very long story short, I would not recommend Community Kia and their group of dealerships. The used car department at Community Kia is run by a person who is dishonest, expects dishonesty from his salesmen, and will hide issues with cars when selling to you. We bought a used minivan on a Saturday, on Sunday the check engine light came on. When we left the dealership Saturday we had to go to their Honda dealership to have the Navigation unlocked. How does it lock? It locks by unplugging the battery. When you unplug a battery, it clears any computer codes, and turns off the check engine light. When we called to see if they would do the honest thing and take care of it, we were ""done a favor"" and they paid for parts, leaving us with a $500 labor bill.\r \r My advice, just steer clear of Community dealerships. If you want work done on your Honda, go talk to Paul. He is a wonderful guy, who will do his best to give you the quality customer service you deserve in an honest manner. He is the ONLY person I would do business with in that group of dealerships, I will, however, never be going back to any of those dealerships simply because of how we were handled by the people at Community Kia. Go search for another dealership, they aren't worth your time or money. Also, go look at other reviews on other sites, it's an eye opening experience, one I wish I'd had before walking into Community Kia. more

Wow. A tale of two employees. The first person I spoke with (by phone) was very helpful, answering all of my questions, looking up specs of vehicles that had just arrived, and scheduling an appointment for a test drive. So, I was surprised when her she called back less than 45 minutest later. When I called back, I was transfered to her manager, who had no idea why she called. So, I asked to either find out and call me back or have her call me. At this point he just says ""Sure"" and we're done, right? Not this gentleman. He proceeds to tell me that anything she might have told me has to be approved by either himself or the other manager. Huh? This is his response when he doesn't even know why they called me? (By the way, I should point out that his tone at this point in the conversation might be described as ""smug""). This is not the dialogue I'm seeking when shopping for a vehicle. All I can say is that I am glad I didn't drive there to be treated like that in person. more

I made the trek to Community Kia in Baytown from across town after receiving a good internet sales quote from Shana on a Kia Optima. The test drive went well and my saleperson Traci was very nice to work with. It wasn't until I started talking numbers when it all went south (doesn't it always). The Sales Manager started off with a decent quote but he was adamant that the price only was valid for a 3 year lease, limited miles, and a balloon payment at the end of the lease. I contradicted that I was not interested in leasing and he rebutted that it was not a lease by throwing out terms like balloon payment, residual value, etc. - A LEASE! The encounter turned around when he offered to let me take the car home for the weekend to test drive and make a decision which I was more than happy to do. Obviously at that point the car had been test driven numerous times or loaned out as it had 675 miles on the odometer. I drove the car for the weekend fully expecting to return to purchase it on Monday as it is a nice vehicle. The price negotiation began again when I returned with a different General Manager, this time straying away from the original price quote because I wanted to finance the car without the lease. All of the sudden the price jumped another $500. To wrap up this review, I thought we had agreed upon a price that was satisfactory to me, the numbers were configured to exceed my price request for a drive out total (drive out = total price of the car inc. all taxes, title, doc. fee, minus rebates; obviously not to this dealership, it means a financed price plus a TTL down payment), and I canceled the deal after going round and round with the General Manager about how I had been mislead. All of the headaches from shopping at Community Kia along with the numerous drives I had to make out made this car buying experience the worst I have EVER had! Good riddance and good luck to the person who buys the car with 900 miles already on it. more

They were fair and honest. That is what I am looking for when buying a new vehicle. more

Our salesman answered all of our questions and didn't push us at all. He was polite and a very good salesman more