Comfort Services Heating & Cooling

Mr. Cox did a very good job during our bi annual check of the HVAC system. We have for many years had the same technician, but this was our first meeting with Mr. Cox. He was thorough, polite, very tolerant of our large dogs and went about the work quickly and efficiently. Lucky for Comfort Services that you have two wonderful technicians more

Neil was a great technician. I liked that he called prior to coming so I knew when to expect him. He was friendly and answered my questions. more

Responsive and professional service start to finish. more

Job well done. Would recommend his services again. Thanks. more

Pro’s: All of the Comfort technicians that have performed work or maintenance on our units have been professional, clean, friendly, extremely knowledgeable and very courteous. They are always a pleasure to work with. Con’s: To summarize, the administrative and scheduling staff are not pleasurable to work with and seem to have significant scheduling difficulties. At one point, during our July experience, I made multiple requests of the receptionists (Dee, I believe) to have the owner, Robert, call me so we could speak through the challenges. She made multiple excuses as to why he wasn’t available; but, eventually she agreed. I’m still waiting for that call nearly one year later. We have yet to receive an appointment during the scheduled date & time range much less the quality of service we were guaranteed when we purchased the equipment. I have been keeping documentation on the challenges we've encountered since February 2016 (after having 2 brand new units installed in January). The below summarizes “If it had been the faulty equipment, even twice, we could understand. If it had been a delay of 1 day, maybe even 2, we could understand. If we had received sincere apologies as opposed to excuses and cavalier attitudes that couldn’t be bothered by what we had to say, we could understand. Even with Comfort ignoring my Facebook message (which, to date, has never been addressed) expressing our dissatisfaction and requesting some semblance of reassurance that our satisfaction and comfort were actually of your concern, we could move past that. However, the combination of all of that results in some of the most abysmal customer service I have ever received, especially on a product carrying such a high price tag, and I can easily say that the only reason I will ever do business with Comfort again is due to our 10-year warranty. more

Let me start off by saying the service professionals how actually come out to your home are stellar! Giles was our most recent tech, and he was polite, efficient, and thorough. The company as a whole is run absolutely horribly. They scheduled my family for a maintenance, I took off all day for a 4 hour window that they provided, and no one showed up or even called to let me know that they would not be coming. I had to call them to figure out what had happened. I can't tell you how frustrating it is to take time off, which is limited in itself, just to have them not show for an already wide gap of time. Then, when they rescheduled, the tech was so overbooked that he showed up an hour AFTER the scheduled 4-hour window, only after I had to call the scheduler to threaten cancelling the service altogether. The bottom line: service workers there actually doing the work are beyond impressive, but the ones running the show desperately need to learn how to run a business. more

Giles R. did the heat and air inspection of my system in March. He did a good job. He let me know what he was doing as he went along. He answered all my questions. I'd recommend him and Comfort Services to friends. more