Comcast

Comcast is a horrible company just like the city of Tallahassee. Poor customer service, poor quality of services, they don't try to help you with your problem, and try to over talk you while you're trying to explain your issue. I live in a college student style apartment. These idiots placed a cable box in my unit that was already registered under a different name and a different address. No one from Comcast warned me of this at all! I've been living in the same apartment since August and now all of a suddenly my box is not activated because who ever had the box in their name cancelled their services. They are the worst cable company ever!! I don't understand how are they in business. The customer service rep couldn't even give me a contact number for the local office in Tallahassee. more

I'm not very happy with comcast, but they're the only cable company in town. I can't have a dish because I rent with no yard. The main reason I have Comcast is for broadband service, but I also have basic analog cable through them too. If their customer service wasn't so bad, I would be happier. Unfortunately my apartment complex is next to one of the most unreliable switches, and for the past year we've had at least two outages a month that last for longer than 8 hours. Comcast knew about the problem, but refused to replace the switch. Instead I am in a constant tug-of-war with customer support (which is partially outsourced to India). Their system does not let them credit accounts with pro-rated down-time until the statement is issued - which is backwards in itself. So I have to call and inform them when the outage occurs, then call back when I get my statement and tell them they need to give me credit for X amount of downtime. It's enough to drive a sane person to go back to dial-up. Comcast finally did replace the switch (which brought down almost all of tallahassee for a couple of hours) and I guess better late than never....but my ordeal with them leaves me wishing that they weren't a municipal-monopoly and we had more options.. more

Comcast is the only cable service here so we really don't have much of a choice in the matter if we don't want sattelite. However, we've been pretty pleased with thier service. A few outages here and there but nothing we can't live with. I just wish there was more competition to bring prices down some. more