When I initially contacted College Hunks Hauling Junk of Nashville, I was told I couldn't be given a final price for the job until they were actually at my home and saw what things that needed to be hauled away. I told them I needed a ballpark estimate to know whether or not it was worth having them come out. The man quoted me something like $79 as their lowest price and $139 as the next price up.
Once the guys arrived, they quoted me $179, when all I needed was to have one couch and one loveseat taken to Goodwill. One of the guys offered me a coupon, which was fine. I was told they would take the things to Goodwill and mail me a receipt. I never received that receipt I wanted to use for a tax write-off. So, I was overcharged and did not receive the service I was contracted to get.
Another thing I did not like was that they put their company signs in my neighborhood, without asking if it was OK to do that. I was extremely displeased with the experience.
RESPONSE FROM College Hunks Hauling Junk of Nashville, TN:
Hi Katherine,
Thank you for your feedback and we sincerely apologize that you were unhappy with your experience. Customer satisfaction is our highest priority and we will use your feedback to improve our services going forward. We appreciate the time you took to provide us feedback on your experience.
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